For most people, their hotel experience begins with two well-groomed bellboys opening the polished glass doors, welcoming them into a grand lobby decorated with chandeliers. That won’t be the case for guests at Ovolo Hotels, a brand that strives to make travellers feel more at home.
Travelled has evolved a lot just in the last decade alone. People want to feel less like a tourist and share their experience with other travellers. This has given rise to new forms of accommodation, such as youth hostels and Airbnb. However, it is no secret that youth hostels often struggle to balance living quality and privacy, and AirBnb the convenience and customer service.
Ovolo wants to make sure that travellers get the best of both worlds, which is why they opened Mojo Nomad in Aberdeen, a hotel-style share house that allows travellers to connect while still enjoying quality service.
Ovolo’s innovative nature is not only seen in their hotels, but also in the day-to-day life of their employees. What is it like to work at Ovolo?
Views inside Ovolo Southside.
Outside views on Ovolo Southside.
Ovolo believes that with happy staff comes happy guests. The company acknowledges that every role is unique, and gives employees a great level of autonomy to thrive. For example, staff are encouraged to talk with guests as if they are friends. They don’t have to put on a fake smile and use the identical “hotel-reception” greetings you find in most places. For many customer-facing roles, the toughest part is to hide behind a mask that your company asks you to put on. Another one is the repetition of mundane tasks. Group F&B Manager Maxi shared that the management likes to guide staff but always let them try out new things at work. This is another way Ovolo employees get to be more of themselves and develop their skills set at work.
Staff also benefit from the company’s innovative nature. For example, Mojo Nomad combines living and co-working. Millennials who have to work while travelling benefit greatly from this novel concept. Staff can also learn from these concepts and develop knowledge outside the traditional field of hotel management.
Ovolo staff are open-minded people who enjoy working and relaxing together. Lauren, a Management Trainee at Ovolo, thinks that the company is one big family, who would go out for drinks and meals outside of work.
Hotel staff often need to work long hours and have little work-life balance. This is not the case for Ovolo staff. With a 5-day week policy, staff get two free days per week. Their 10.5-hour straight shift also includes break times so that staff can rest or eat. If you are familiar with the hospitality industry, you will know that the majority of hotels ask their staff to work for 5.5 or 6 days a week, and on split shift, meaning that staff normally spend over half of their day at the hotel.
To promote work-life balance, Ovolo staff also have access to the hotel gym and are covered by medical insurance.
According to Statista, the tourism industry has experienced steady growth almost every year worldwide. International tourist arrivals increased from 528 million in 2005 to 1.19 billion in 2015, and is expected to grow to 1.8 billion in 2030. Gregory So, the Secretary for Commerce and Economic Development Bureau, also projected that the number of hotel rooms in Hong Kong will experience a 30% growth, from 72,800 in 2018 to 95,000 in 2019. It’s clear that the growth within the Hong Kong tourism industry is expected to continue.
Always at the leading edge of the industry, Ovolo is expanding its business to Australia, and has opened 7 hotels along the coast. As a part of growth, Ovolo employees will benefit from increasing opportunities to grow and develop with the company, something that’s difficult to find with more established hotel brands.
Maxi shares that when hiring, Ovolo values your personality and attitude over your experience. The company wants someone who is open-minded and happy to learn.
According to Tim, Ovolo’s Chief Operation Officer, the hotel brand is ideal for those who are looking for continuous learning and exposure to knowledge outside the hotel and hospitality industry.
To learn more about the culture at Ovolo and their employee testimonials, visit Ovolo’s Company Profile, right alongside their open job opportunities.