AfterShip’s mission is to automate eCommerce operations and help retailers provide the best customer experience after sales.
Business Analyst
Hong Kong
We develop for developers and track over 250M+ international shipments on a monthly basis. This means you will have the ability to bring positive impact to the global eCommerce community.

AfterShip's mission is to help retailers such as Amazon, eBay, PayPal, Groupon, Zalora, OnePlus, LivingSocial, Etsy and Wish (to name a few) win customer loyalty by bringing the best shopping experience to their customers; with a focus on automating eCommerce operations after sales, from shipping, tracking to returns.

Through our growing family of apps and services, we power top eCommerce platforms, retailers and developers worldwide to provide a better customer journey and experience.

We're looking for an entrepreneurial business analyst to take part in transformational strategies and implementing new technologies that our clients need, to maintain our competitive edge within the marketplace.

We offer:
- Fun startup culture with diverse and inclusive international teams
- Happy Friday sharings and happy-hour gatherings
- Flexible working hours and unlimited work-from-home
- 5-day work week and 15 days annual leave
- Benefits include medical / dental coverage and performance bonus
- Employment visa sponsorship (if required)

Responsibilities:
- Working internally to develop innovative concepts and applications, and for our clients to pilot and deploy solutions at scale
- Support and contribute to product development and deployment through the creation and enhancement of new and existing product features that contribute to our growth
- Collaborate with other teams (business & technical) for further business developments
- Supplement your digital ability by leveraging your professional network connections with other industry experts to build on technology skills and functional knowledge
- Managing the product development function, building use case definitions, requirements gathering, designs, development and/or integration of applications and technology solutions and initiating interaction with clients

Requirements:
- University degree or Masters degree in Computer Science or Engineering or related discipline
- 2+ years of IT consulting or business analyst experience; or international B2B SaaS product development, management and integration experience
- Exceptional interpersonal and presentational skills, problem-solving ability, ability to work independently
- Strong interest in leading edge technology, passionate about user experience and usability as well as analytics
- Strong will to succeed, willingness to learn new (business & technical) skills and apply them to our business

Desired Skills:
- Communication: strong written and oral communications skills in English and Mandarin
- Innovative and entrepreneurial spirit: takes ownership, from initiation through to incubation of new ideas and delivery of concepts
- Passionate: strong desire to create practical new business applications based on innovative technologies
- Leadership and management experience: leading a team and empowering teams to be self-run and self-sufficient
- Business acumen: understanding of business values, processes and drivers

Tech Skills:

Experience with some of these programming and design techniques:
- Major programming language: JavaScript (Node.js)
- Frameworks: React.js, Redux
- Cloud: Amazon Web Services, Google Cloud Platform
- Databases: MongoDB, Google Spanner, Redis, DynamoDB, Amazon Aurora
- Monitoring: New Relic, Pingdom
- Automation: Ansible, Packer
- Continuous Integration: Jenkins, Travis CI
- Tools: Atlassian Suite
- Other SaaS: Algolia, Mixpanel, SendGrid, Twilio, Contentful, Google Analytics, New Relic
- Deployment: Kubernetes, Docker
- DNS: CloudFlare

AfterShip Wiki:

Once upon a time: Winner of 2011 Global Startup Battle and 1st Startup Weekend Hong Kong

Clients: Amazon, eBay, PayPal, Groupon, Zalora, OnePlus, LivingSocial, Etsy and Wish (to name a few)

Mission: Our mission is to help retailers win customer loyalty by bringing the best shopping experience to their customers, with a focus on automating the shipping, tracking and returns experience.

AfterShip Stats:

Tracks: 250M+ international shipments per month

Couriers: 519+ international couriers integrated

Users: 500K+ globally

Crew: 60+ globally
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