Asia Miles offers members extensive opportunities to earn miles by spending daily from a wide range of travel and lifestyle activities.
Airline Partnership Project Specialist
Hong Kong
About the role

Are you a detail-oriented multitasker? Do you know how to make sure projects run smoothly? We're looking for someone who can handle airlines related projects effectively for Asia Miles. This role is the focal contact point of the day-to-day operational and system development support; responsible for campaigns and promotions set-up, communications and analysis to achieve company's objectives.

Key responsibilities

Project Management
  • Work effectively with Cathay Pacific teams to assess and resolve any issues that arise in airline partnership projects
  • Partner with relevant Asia Miles business teams and external vendors to resolve the day-to-day operational and system issues
  • Maintain accurate information in Customer Loyalty System
  • Conduct UAT testing for new initiatives, production fixes or solutions
  • Coordinate other ad-hoc tasks or projects as assigned and provide Alteryx, QlikView and QlikSense support

New Airline Partner / System Enhancement Launch Campaign and Air Promotion Support
  • Ensure operational and system arrangement are properly setup for the launch of new airline partners / system enhancements and Asia Miles Air Accrual and Redemption promotions
  • Coordinate with Partner & Rewards Marketing team to develop communication plans

Analytical Reporting Support
  • Liaise with Report Insights and Visualisation team to design new data visualisations with continuous improvement, facilitating data-driven decision making among management, teams and out-ports
  • Conduct performance tracking and evaluate effectiveness of Asia Miles Air Accrual and Redemption campaign and Member Recruitment Promotion
  • Prepare monthly supplementary business & ad-hoc reports

Knowledge, Skills & Qualifications

Desired Skills Requirements
  • Proven accountability and on-time delivery of projects, able to manage and prioritise multiple projects
  • Well organised
  • Strong data analytical skills, with solid understanding of Excel formulas feature
  • Fluency in oral and written communication skills, able to communicate business, creative and technical feedback
  • Self-motivated team player that brings excitement and enthusiasm to work each day

Minimum Qualifications Requirements
  • BS/BA degree
  • 1-3 years of airlines, digital marketing or other relevant experience. Loyalty program experience is a plus
  • 1-3 years in project management, with hands-on experience in using database management software, Alteryx, QlikView and QlikSense are advantages