Cathay Pacific is an iconic and award-winning brand, headquartered in Hong Kong. As part of the oneworld alliance, they serve over 200 destinations in over 50 countries across the world.
Solution Lead - People
Hong Kong
Location: Hong Kong Special Administrative Region of China

Reports to: Application Manager

Department: Information Technology (IMT)

This role is responsible for understanding business needs and driving technology direction and solution delivery within a business domain.

Key Responsibilities

The Solution Lead, in collaboration with key stakeholders, should understand how and how well the business is supported by the IT solutions in Human Resources and Business to Employee domain. You are responsible for ensuring the successful delivery of IT solutions (e.g. Digital Employee Experience Programme) with high quality deliverables that are aligned with the business vision and goals by managing a very energetic team using different delivery methodologies.

Business Engagement
  • Support pre-project consulting for a portfolio pipeline of initiatives
  • Capture and communicate business direction, challenges and requirements
  • Focus on small to medium scale initiatives
  • Support business process change
  • Recommends commercially and technically viable ideas to improve the business performance
  • Develop and maintain a cross departmental view of IT and business

Technology Design, Implementation and Support
  • Work closely with analyst and architects to architect and develop the best infrastructural & solution design. Conceptualise and propose solution approaches
  • Planning, designing, developing, implementing, and supporting IT solutions to meet the customer needs
  • Recommends and implements simple continuous improvement of standard Cathay IT Practices
  • Keep abreast of latest trends in technology, industry and corresponding business domain

Project Delivery
  • Focus on medium to large scale initiatives
  • Initiate, define, plan and execute tasks / initiatives
  • Test all solution aspects including but not limited to security, performance, integration
  • Manage the day-to-day activities of the software development team and external 3rd parties as required
  • Identifying areas of risk and prepare strategies for mitigation for the projects

People Management
  • Contribute to team resource planning
  • Manage external 3rd parties as required

The Solution Lead may also:
  • Be directly involved in implement solutions in an Agile development team
  • Perform the role of surrogate Product Owner / BU SME (generally Senior)
  • Directly manage one or more Solution Analysts
  • Coach Solution Analysts on any aspect of their role

  • Degree qualification in Information Technology related discipline, Masters preferred
  • 8+ years of related IT experience covering but not limited to:
    • Software development
    • System analysis
    • Business analysis
    • Solution definition
    • System Testing
  • Proven extensive client facing experience with successful relationship management
  • Solid software development skill is highly beneficial
  • Proven troubleshooting skills; ability to identify patterns and generate ideas
  • Excellent analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
  • Knowledge and/or experience in any of the following areas
    • Human Resources package and/or SaaS solutions e.g. Peoplesoft, SuccessFactor, Cornerstones etc.
    • Microsoft technologies and platforms including: O365, web farm application development using ASP.NET, MVC, MVVM, Visual Studio 2008/2010/2012, REST, Web Services and C#
    • HTML, CSS, AJAX, JSON, XML, Scripting Languages such as JavaScript and JQuery, and Web Design/Graphics Tools.
    • Chatbot (e.g. Dialogflow) and Robotic (e.g. UiPath) is an added advantage
    • Dev Ops environment or Cloud platform e.g. AWS or Azure is an added advantage
  • Experience in Agile delivery model : User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing
  • Consulting background is highly beneficial
  • Proactive 'can do' attitude and sense of urgency
  • Professional, passionate, innovative, self-motivated and able to present solutions to diverse groups of stakeholders
  • Outstanding verbal and written communication skill
  • Airline or travel industry knowledge is highly beneficial
  • Consulting background is highly beneficial

Key Competencies
  • Setting Direction
  • Leading and Engaging Teams
  • Driving Business Performance and Change
  • Developing and Recognising Others

Application deadline: 29 May 2019

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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