Cathay Pacific is an iconic and award-winning brand, headquartered in Hong Kong. As part of the oneworld alliance, they serve over 200 destinations in over 50 countries across the world.
Solution Analyst
Hong Kong
Location: Hong Kong Special Administrative Region of China

Reports to: Solution Lead / Senior Solution Lead

Department: Information Technology (IMT)

Solution Analyst is responsible for building reliable, secure and highly-scalable IT systems for complex business problems by understanding and translating user needs into business and technical requirements and collaborating with crucial stakeholders to design, develop, test, integrate and implement these solutions.

Key Responsibilities
  • Work with business users to establish requirement, document specifications, design and test BI solutions to business specifications
  • Participate in all aspects of BI solution design and implementation including SAP Business Warehouse (BW) data modelling, Extract/Transform/Load (ETL) data integration and Business Intelligence (BI) reporting and presentation
  • Manage vendors and QA their deliverables in detail and ensure any defects and non-compliance in standards addressed promptly
  • When necessary develop reporting solutions using SAP products, including SAP BEx Analyzer, Web Intelligence (WebI), SAP Analysis for Microsoft Office (AO) and other relevant technologies
  • Collaborate with business users, internal technology teams and external vendors to identify fit-for-purpose, reliable, secure and highly-scalable IT solutions to complex business problems
  • Analyze and translate user needs into business and technical requirements, design, develop and ensure smooth implementation through collaboration with business and IT stakeholders
  • Contribute towards complete software development lifecycle of project/enhancement, including requirements elicitation and prioritization, systems design and development, test documentation and execution, implementation and operational support
  • Work independently to ensure successful, on-time delivery of project/enhancement by anticipating dependencies and impediments, prioritizing multiple stakeholders and tasks, making trade-offs between business needs and constraints and managing work time efficiently
  • Facilitate collaboration with cross-functional stakeholders through clear communication and documentation
  • Participate in change management efforts, including stakeholder process analysis, workshop facilitation, mass communications, training and presentations
  • Plan, prioritize and deliver systems enhancements and bug fixes
  • Provide Level 2 and 3 support, troubleshoot production systems and services
  • Develop proactive monitoring and diagnosis tools to ensure solution SLAs are maintained
  • Support continuous improvement of standard corporate IT Practices
  • Keep abreast of latest trends in technology, industry and corresponding business domain
  • Collaborate with other IT domains to drive innovation

Requirements
  • Minimum 6 years of related IT experience across entire software development lifecycle for delivery of complex software solutions
  • Bachelor's (or equivalent education qualifications) in Computer Science, Computer Engineering, or related disciplines
  • Solid hands-on experience with systems integration using real-time message-based middleware and web services
  • Strong knowledge in security and compliance practices and technologies
  • Advanced expertise in software development methodologies - Design Thinking, Agile and DevOps is beneficial
  • Strong understanding of current technology concepts, trends and capabilities
  • Knowledge of one or more general purpose programming languages, including but not limited to C++, C#, Go, Java, JavaScript, Objective-C, Python and Swift
  • Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
  • Strong troubleshooting skills; ability to identify patterns and generate ideas
  • Well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude
  • Experience in collaborating with multiple cross-functional and geographically dispersed teams
  • Ability to interact professionally with diverse groups of stakeholders
  • Excellent interpersonal and communication skills, strong verbal and written presentation skills
  • Airline knowledge is beneficial
  • A minimum of 2 years of SAP BI/BW hands-on experience in handling business analysis, system design, data modelling and reporting using SAP BI/BW technologies for SAP Functional areas FI/CO, MM, SD and BPC
  • Good knowledge of one or more SAP reporting tools - BEx Analyzer, Web Intelligence (WebI) and SAP Analysis for Microsoft Office (AO)
  • Good knowledge of SAP ABAP is a plus
  • Essential to have strong understanding of database concepts and competence in SQL
  • Experience with BI Tools and technologies (data modelling, data integration/ETL, reporting, metadata management, data quality management, data mining etc.)
  • Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
  • Strong troubleshooting skills; ability to identify patterns and generate ideas
  • Well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude
  • Experience in collaborating with multiple cross-functional and geographically dispersed teams
  • Ability to interact professionally with diverse groups of stakeholders
  • Excellent interpersonal and communication skills, strong verbal and written presentation skill

Key Competencies
  • Developing Professional Expertise
  • Continuous Improvement and Innovation
  • Analysis and Problem Solving
  • Teamwork and Building Partnerships
  • Accountability
  • Interpersonal Effectiveness

Application deadline: 25 October 2019

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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