Cathay Pacific is an iconic and award-winning brand, headquartered in Hong Kong. As part of the oneworld alliance, they serve over 200 destinations in over 50 countries across the world.
Solution Analyst - Cargo
Hong Kong
Location: Hong Kong Special Administrative Region of China

Department: Information Technology

Reports to: Solution Lead / Senior Solution Lead

Purpose

Solution Analyst is a member of the IT solutions team and is responsible for understanding business needs and collaborating with other technology stakeholders to deliver high quality, technology based, business solutions.

Key responsibilities and tasks
  • Solution Analyst will, in collaboration with key stakeholders,: Provides technical/functional assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
    • Understand, capture and communicate business direction, challenges and requirements
    • Plan and execute tasks / initiatives
    • Participate in solution discussion. Evaluate and propose solution approaches
    • IT solution implementation and conduct periodic implementation reviews
    • Ensure that all solutions adhere to the Cathay IT standard and practice
    • Support business process change
    • Test all solution aspects including, but not limited to acceptance, security, performance, integration
    • Support work required to successfully pass through all relevant project gates
    • Deliver business solutions that include technology implementations and/or adaptations
  • Maintain current applications including but not limited to bug fixes, feature enhancements and performance tuning
  • Work closely with solution architects to ensure decisions meet long-term growth need for Cathay Pacific
  • Perform code reviews
  • Hands on technical implementation will be required
  • Carry out level 2 and level 3 incident support for in-production systems and manage end user expectations.
  • Non-office hour 7x24 mobile support in rotation.
  • Work with external 3rd parties as required
  • Support continuous improvement of standard Cathay IT Practices
  • Keep abreast of latest trends in technology, industry and corresponding business domain

Qualifications / Experience
  • Degree qualification in Information Technology related discipline
  • 6 years of related IT experience across the full System Development Lifecycle, covering but not limited to:
    • System analysis
    • Business analysis
    • Solution definition
    • Solution development
    • Solution implementation
    • System testing
  • Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
  • Advanced expertise in SDLC
  • Strong troubleshooting skills; ability to identify patterns and generate ideas
  • Must be well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude
  • Effective verbal and written communication skill
  • Knowledge of design patterns and best practices
  • Ability to interact professionally with diverse groups of stakeholders
  • Finance or account knowledge is beneficial
  • Airline or Cargo logistics knowledge is beneficial

Competencies
  • Developing Professional Expertise.
  • Continuous improvement and Innovation
  • Analysis and Problem Solving
  • Teamwork and building partnerships
  • Accountability
  • Interpersonal Effectiveness

Application deadline: 29 April 2019

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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