Cathay Pacific is an iconic and award-winning brand, headquartered in Hong Kong. As part of the oneworld alliance, they serve over 200 destinations in over 50 countries across the world.
Business Process Analyst (2 Year Contract)
Hong Kong
Reports to: Senior Solution Lead

This role is responsible for understanding business needs and driving technology direction and solution delivery for the Crew Management Programme. This role will be dedicated to the Crew Management Programme, with a specific focus on crew rostering process and solutions.

Key Responsibilities:
  • Solution Analysts will, in collaboration with key stakeholders,:
    • Participate in Business Process Reengineering (BPR) activities and support business process change
    • Participate in BPR/ Requirements/ Technical workshops. Contribute to solution discussions between Business Units and IT Technical teams
    • Understand, capture and communicate business direction, challenges and requirements
    • Plan and execute tasks / initiatives
    • Participate in solution discussion. Evaluate and propose solution approaches
    • IT solution implementation and conduct periodic implementation reviews
    • Ensure that all solutions adhere to the Cathay IT standard and practice
    • Support business process change
    • Test all solution aspects including, but not limited to acceptance, security, performance, integration
    • Support work required to successfully pass through all relevant project gates
    • Deliver business solutions that include technology implementations and/or adaptations
  • Provides technical/functional assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
  • Maintain current applications including but not limited to bug fixes, feature enhancements and performance tuning
  • Work closely with solution architects to ensure decisions meet long-term growth need for Cathay Pacific
  • Hands on technical implementation may be required
  • Work with external 3rd parties as required
  • Support continuous improvement of standard Cathay IT Practices
  • Keep abreast of latest trends in technology, industry and corresponding business domain

  • Degree qualification in Information Technology related discipline
  • 4 years of related IT experience across the full System Development Lifecycle, covering but not limited to:
    • System analysis
    • Business analysis
    • Solution definition
    • Solution development
    • Solution implementation
    • System testing
    • Business Process Reengineering and/or Change Management
  • Preferably with experience of development and support of Jeppesen crew planning systems or relevant optimization systems
  • Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
  • Strong troubleshooting skills; ability to identify patterns and generate ideas
  • Must be well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude
  • Effective verbal and written communication skill
  • Knowledge of design patterns and best practices
  • Ability to interact professionally with diverse groups of stakeholders
  • Airline knowledge is beneficial
  • Knowledge of manpower planning and crew rostering processes & systems is highly benefici
  • Green or Black Belt certification in Lean or Six Sigma methodologies is highly beneficial

  • Developing Professional Expertise
  • Analysis and Problem Solving
  • Accountability
  • Continuous improvement and Innovation
  • Teamwork and building partnerships
  • Interpersonal Effectiveness

Application Deadline: 26 January 2020

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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