Deliveroo partners with the best restaurants to bring customers the food they love, right to their door.
Account Success Associate
Hong Kong
Account Success Associate, SMB

What are we looking for?

We are looking for an Account Success Associate to join our Small-to-Medium Business (SMB) team. You will be a key partner to restaurants located in Hong Kong. This role is office-based and involves cultivating new and existing restaurant relationships and helping them increase their online sales. Due to the sheer size and scale of our restaurant portfolio, this is an excellent role for a process-driven individual who loves to solve problems and overcome challenges, to ultimately ensure restaurants enjoy an excellent experience on Deliveroo.

As an Account Success Associate, you will:
  • Be a key contact point for newly onboarded restaurants to ensure they have a positive experience with us
  • Provide suggestions on equipment usage, menu practices, strategies to grow sales and optimise restaurant operations for delivery
  • Respond to inbound inquiries from new restaurants and to ensure they are equipped with the tools and information they need to lift their sales revenue
  • Continually educating restaurant partners in how to maximise the Deliveroo experience, i.e. how to log into Restaurant Hub
  • Assess and promote new restaurants that have demonstrated growth into the SMB portfolio
  • Work with your manager to adhere to internal processes to streamline administrative support, and working with the Commercial team to introduce scalable, effective workflows

Skill and Qualifications you'll need:
  • 1-4 years of working experience, ideally in an environment where you have to deal with multiple clients
  • Strong interpersonal and communication skills whether face to face, through the phone or email
  • Analytical mindset and results-oriented
  • Self-starter and well organised
  • Proficiency of Microsoft Excel is preferred
  • Fluent in Cantonese and English (written and oral) to communicate clearly with both internal and external stakeholders
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