Deliveroo partners with the best restaurants to bring customers the food they love, right to their door.
Site Operations Associate
Hong Kong
Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes. And we're just getting started The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us. THE ROLE As a Site Manager you are responsible for maintaining and the smooth running of your own Deliveroo Editions site made up of five to ten delivery only kitchens. Working within a wider team you will be responsible for improving the kitchen efficiencies with an aim to deliver food quicker and more reliably:
  • Managing the day-to-day running of a Deliveroo Editions site; meeting health & safety standards, managing stock deliveries, site cleanliness etc
  • Improving our restaurant partners kitchen operational efficiency
  • Improving site efficiency and reducing site operational costs
  • Liaising with our restaurant account management and rider operations teams to improve our overall site performance
REQUIREMENTS
  • 2+ years in FMCG operations, hospitality or similar
  • Strong team and partner communication with exceptional attention to detail
  • Good with numbers - comfortable with data to inform your decisions
  • Must be fluent in Cantonese and English
  • Understanding of basic budgets
  • Comfortable with shift work; inc evenings and weekends
BENEFITS
  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape·
  • Versatile development opportunities
  • Flat hierarchies and a dynamic start-up atmosphere
  • Open, respectful and fun company culture
  • Big Friday lunches - food Deliveroo'd to the office
  • Gym and phone subsidies
  • Basic health and dental insurance coverage
  • Have a real impact on the company's growth and evolution
  • Work with people who love what they do every day
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start ups around.
Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
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