Deliveroo partners with the best restaurants to bring customers the food they love, right to their door.
Partner Service Agent
Hong Kong
We are looking for someone to help our restaurant partners with their day to day inquiries as a part of our Partner Service team. The team is rather new and the role is quite junior and may involve admin heavy duties. There will be plenty of opportunity to grow and expand the role. You will be responsible to answer inquiries by our restaurant partners over the phone and through email. This is a role for a motivated, self starter who is looking for a job that has career advancement opportunities.

Your role will include:
  • Provide technical support to restaurant partner staff
  • Maintain restaurant records by updating account information
  • Work closely with the Account Executive, Account Management and Customer Service team in ensuring service levels are met
  • Deal with the creation and updating of our restaurant menus


The Role
  • Excellent written and spoken Cantonese and English
  • Able to effectively communicate to a wide range of people via telephone or email
  • Cheerful personality, good team player and ability to work under pressure in a fast-paced environment
  • Able to communicate across different teams and resolve any issues that might arise
  • Experience with Salesforce would be beneficial
  • University students are welcomed
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