Easyship’s online platform provides streamlined logistics and delivery services for e-commerce sellers and SMEs.
Operations Associate
Hong Kong
Easyship has innovated the global shipping landscape with our shipping and logistics technology.

We believe any business should be able to effortlessly ship worldwide, and we work tirelessly to tear down this last barrier of worldwide eCommerce. We have a global workforce that strategically operates from North America, Europe, Asia and Australia, and we’re always looking for talent that will propel our rocket ship even higher. Join our diverse team of developers, sales, and marketing professionals to revolutionize an old-school industry. Help us build the most complete online shipping portal!

Position Title: Global Operations Associate (HK)

Reports to: Head of Efulfillment

Key Relationships: Customer Service Team, Ops Team, Easyship local couriers and Warehouse Partners

Job Purpose: To supervise the performance of Easyship’s international Warehouses, as well as the integration with Easyship's platform.

Job Responsibilities:
  • Client onboarding to warehouses
  • Warehouse onboarding to the Easyship platform
  • Performance monitoring of Warehouses processes
  • Main point of contact for warehouses; identify problems and implement resolutions in a timely fashion
  • Testing of new operational solutions at warehouses
  • Identify savings opportunities, implement process changes, and measure and report results
  • Hold service providers accountable for performance by challenging appropriately and effectively
  • Support international business growth by establishing new and creative fulfillment solutions in an ever-changing e-commerce customer climate
  • Serve as the primary logistics contact for the e-commerce and omni-channel divisions regarding all fulfillment-related business needs (e.g. service issues, reporting, data analysis, etc.)
  • Lead meetings with the logistics business partners and service providers to drive results
  • Develop integrated expenses analyses, reports and presentations to identify exceptions and trends
  • Support IT system development and implementation

What We Offer:
  • Flexible work hours
  • Work from home
  • Gym allowance
  • 16 days paid annual leave
  • Equity in the company
  • A chance to work with a first-class, global team!


Skills & Personal Qualities:
  • Strong ability to dissect and speak to analytical information
  • Strong organizational skills and attention to detail with well developed international and cross border experience
  • Experience from working in a tech environment and/or E-commerce Supply Chain and/or Project Management is preferred
  • Must be able to work independently and collaboratively and be willing to accept and provide direction
  • Ability to communicate clearly with internal and external customers, lead conversations/meetings and influence others
  • Creative thinking skills, willingness to share opinion and challenge the status quo
  • Ability to multi-task in a dynamic work environment and manage competing priorities
  • Positive attitude and the ability to change direction with little notice
  • Language skills: Proficient in English & Cantonese (verbal & written)