Easyship’s online platform provides streamlined logistics and delivery services for e-commerce sellers and SMEs.
Customer Service Officer
Singapore
Easyship has innovated the global shipping landscape with our shipping and logistics technology.

We believe any business should be able to effortlessly ship worldwide, and we work tirelessly to tear down this last barrier of worldwide eCommerce. We have a global workforce that strategically operates from North America, Europe, Asia and Australia, and we're always looking for talent that will propel our rocket ship even higher. Join our diverse team of developers, sales, and marketing professionals to revolutionize an old-school industry. Help us build the most complete online shipping portal!

Position Title: Customer Service Officer (Singapore).

Reports to: Head of Customer Services.

Key Relationships: Sales team, Operations Team.

Job Purpose: To support High Value Customers by continuously identifying process and product optimization opportunities, supporting day to day issues and solving problems in a fast-paced exhilarating environment to make the customer as successful as possible.

Job Responsibilities:
  • To make the customer as successful as possible.
  • To engage customers on a regular basis to build and maintain long-term relationships and address customer needs
  • To communicate Easyship value proposition to customers.
  • To grow existing accounts and increase customer lifetime value.
  • To reduce churn and drive customer engagement.
  • To generate reports around activation, onboarding and retention.
  • To leverage Hubspot to automate and optimize the onboarding process.
  • To collaborate with internal departments on sales, marketing, product and partner expansion.
  • To collect customer feedback for service improvement and product development.
  • To answer and respond to calls & Zendesk enquires.
Requirements

Skills & Personal Qualities:
  • Education: Diploma & above.
  • 1 to 3 years in relevant position.
  • Fluent in English and Chinese/Malay.
  • Good command of Excel and sales data analysis.
  • Excellent communication skills.
  • Detail-oriented with strong organizational skills.
  • Strong problem-solving skills and a creative thinker.
  • Ability to thrive in a fast-paced start-up environment.
  • True team-player and contributes positive energy to a team.
  • Experienced with CRM and Workflow tools such as SalesForce, Hubspot, Zendesk, etc.
  • Singaporean & PR preferred.

Nice to have:
  • Experience in a customer facing role
  • Online or offline sales experience
  • Customer Service experience

What you can expect from us
  • Flat team: Work side by side with the co-founding team;
  • Flexible startup life. Work hard and take time when you need it;
  • Great ownership from day one. Build your learning curve. Possibilities are limitless and just depend on you;
  • Highly vibrant and international environment.

Extra perks / Benefits
  • Flexible work hours
  • Work from home
  • Gym allowance
  • 16 days paid annual leave
  • Equity in the company
  • A chance to work with a first-class, global team!
Deliveroo | Hong Kong

Deliveroo is on a mission to transform the way the world thinks about food delivery. It's not a chicken chow mein and a night on the sofa anymore, it's your favourite local restaurant, it's a dinner p...

2 weeks ago
odoo | Hong Kong

Join a vibrant and innovative team, working within an organization that values independence, flexibility and personal growth. Account Managers are responsible for customer satisfaction, retention and ...

2 weeks ago
Rackspace | India

The Junior Network Engineer sits within the Support Specialist function and this is a key element within the Rackspace support infrastructure; they are the first point of contact and are expected to p...

3 weeks ago
Towngas | Hong Kong

Founded in 1862, The Hong Kong and China Gas Company Limited (Towngas) was Hong Kong's first public utility. Today, we are one of the largest energy suppliers in Hong Kong, operating with world-class ...

3 weeks ago
Deliveroo | Hong Kong

We are looking for someone to help our restaurant partners with their day to day inquiries as a part of our Partner Service team. The team is rather new and the role is quite junior and may involve ad...

3 weeks ago