foodpanda is one of the world’s largest online food ordering marketplaces, delivering from the best restaurants right to customers' doors
HK - Senior/ Operations Manager - Team Lead
Hong Kong

What makes us special? It's the way we combine food and convenience

foodpanda (small ‘f') is the world's favourite way to order food online from the comfort of your home or office. Whether it's getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn't happen without some really awesome people. We are looking for an Operation Manager to join our growing team to bring innovation into delivery.

Role Description
  • Develop & Optimize Processes. Scale new and existing processes to allow the business to efficiently operate and grow
  • Rider relation. Manage rider development, analyse and track KPIs to improve rider performance and compliance and ensure high-quality customer experiences
  • Work with local area management to support and facilitate rider face-to-face events
  • Engage with a number of functions across the business - policy, marketing, legal and customer support and, in some cases, manage external stakeholders.
  • Plan and project manage projects and have the ability to execute in a constantly changing, complex environment.


Desired Skills and Experience
  • A recognised Bachelor's degree or above
  • Minimum 3 years of work experience in an operational role, logistics exposure would be preferred
  • Strong leadership and communication skills, work independently and are reliable
  • Process-oriented and data-driven
  • Creative mindset that enjoys experimentation and is willing to take bold bets despite risk of failure
  • Experience with Microsoft Office, especially Excel, or Google equivalents, SQL is a plus
  • Excellent English skills complete your profile
  • Passionate about food, and excited about foodpanda for the future


What We Offer
  • An international team that you will learn and be inspired from
  • A fast-paced environment to hone your entrepreneurial and professional skills
  • A great collaborative working atmosphere with regular company and team events
  • Responsibility from day one in a fast growing and global company
  • Medical scheme and dental insurance coverage
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