foodpanda is one of the world’s largest online food ordering marketplaces, delivering from the best restaurants right to customers' doors
Customer Service Specialist (Part-time / Freelance)
Hong Kong

What makes us special? It's the way we combine food and convenience

foodpanda (small ‘f') is the world's favourite way to order food online from the comfort of your home or office. Whether it's getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn't happen without some really awesome people. We are looking for a Customer Service (Part-time / Freelance) to join our growing team to bring innovation into delivery.

Role Description

You will be working closely in the Customer Experience team under the Operations vertical to manage our corporate clients and constantly amaze them with the best ordering and food delivery experience possible. Your role will be full of learning opportunities as you will encounter different situations every single day.

You will be the perfect candidate for this position if you can:
  • Communicate with corporate clients through calls and emails
  • Provide quotations for corporate clients and arrange food delivery to their workplace
  • Coordinate with our account management team, delivery team, and restaurant vendors to resolve any issues that arise

Desired Skills and Experience
  • Passionate and enthusiastic attitude with good telephone manner
  • Self-motivated to go the extra mile and think out of the box to solve problems
  • Ability to multi-task in an organized manner in a fast-paced working environment
  • Fluency in both English and Chinese, including word processing, is a must
  • Work by shift basis (evening shift ending at 11pm)

What We Offer
  • An international team that you will learn and be inspired from
  • A fast-paced environment to hone your entrepreneurial and professional skills
  • A great collaborative working atmosphere with regular company and team events
  • Responsibility from day one in a fast growing and global company
  • Medical scheme and dental insurance coverage
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