foodpanda is one of the world’s largest online food ordering marketplaces, delivering from the best restaurants right to customers' doors
Key Account Manager - pandamart
Hong Kong

What makes us special? It's the way we combine food and convenience.

foodpanda (small ‘f') is the world's favourite way to order food online from the comfort of your home or office. Whether it's getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn't happen without some really awesome people. We are looking for a Key Account Manager to join our growing team to bring innovation into delivery.

Role Description:
  • Exciting opportunity to grow alongside with one of the newest vertical at foodpanda
  • Represent foodpanda as an ambassador, develop a trusted advisor relationship with key accounts, act as the lead point of contact for your portfolio of partners in answering high severity requests or issue escalations when necessary
  • Regular communication with partners. Activate set of services (ad sales, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance
  • Communicate clearly the progress of monthly/quarterly initiatives
  • Forecast and track key account metrics
  • Interact closely with staff members from Content, Sales and Marketing for lead generation, content management and vendor service
  • Ensure timely and successful delivery of our solutions according to partners' needs and objectives
  • Coordinate all organizational project matters and manage all daily project management issues
  • To liaise with internal departments, collect and consolidate users' requirements and coordinate with the service provider to fulfill company's needs

Desired Skills and Experiences
  • At least 3-4 years solid experience in an operational sales or account management role, possess outstanding communication and interpersonal skills
  • Experience in delivering client-focused solutions based on partners' needs
  • Detail-oriented with proven ability to manage multiple projects at a time
  • Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Excellent command of both English and Cantonese, fluency in Mandarin would be a plus
  • Knowledge in Chinese Word Processing is mandatory
  • Knowledge in the use of Salesforce preferred

What we offer
  • An international team that you will learn and be inspired from
  • A fast-paced environment to hone your entrepreneurial and professional skills
  • A great collaborative working atmosphere with regular company and team events
  • Responsibility from day one in a fast growing and global company
  • Medical scheme and dental insurance coverage
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