foodpanda is one of the world’s largest online food ordering marketplaces, delivering from the best restaurants right to customers' doors
Vendor Operations Specialist
Hong Kong

On-Boarding Specialist at foodpanda is the face of the company, the direct link to partners, and therefore crucial to the success of the company. As a passionate team member, you will be fully responsible for on-boarding our restaurant vendors, to ensure that they have the right skills and technology in running a smooth operation with us for the best partnership. You will encounter various situations that will make every single day different from the previous.

Role Description
  • Meet with new partner restaurants and welcome them on-board
  • Train restaurant staff on using devices and our procedures
  • Ensure the partner succeeds in the following weeks, perhaps with a follow up
  • Handle and solve any potential operational issues / requests which our vendors may have
  • Follow procedures and bring in new ideas for improvement
  • Manage inventory and update record
  • Interact closely with other members/teams in the company (Content, Sales, Operations, Finance etc)

Desired Skills and Experience
  • Excellent communication skills with fluency in both English and Cantonese
  • Strong people skills - outgoing personality (you must meet our partners and their staff)
  • Ability to travel around the city
  • Patient and detail-oriented, confident, friendly, have a strong ethic and positive attitude
  • Ability to multi-task in an organized manner in fast-paced working environment
  • Interested in the restaurant business and have some knowledge on operational processes in restaurants
  • Enjoy building long-term relationships based on trust and improving the way business is done
  • Fresh graduates are welcome

What We Offer
  • Medical Scheme from Day One
  • Extensive Condition - A fun and energetic working environment
  • Being part of a young team striving for excellence
  • Steep learning curve in e-commerce & entrepreneurship
  • Opportunities to participate in fun and exciting company events year-round
  • Complimentary food and drinks in workplace
  • Birthday Leave
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