foodpanda is one of the world’s largest online food ordering marketplaces, delivering from the best restaurants right to customers' doors
Vendor Operations Specialist (On-boarding)
Hong Kong

Hungry to make a difference? There's always room at our table in foodpanda. Pull up a seat.

We love good food and we want to share that love.

That, more than anything, motivates us to dream big every day, coming up with the ideas that will shape the future of F&B industry.

If you are passionate about good food and great work, you are in the right place.

On-Boarding team at foodpanda is the face of the company, the direct link to partners, and therefore crucial to the success of the company. As a passionate team member, you will be fully responsible for on-boarding our restaurant vendors, to ensure that they have the right skills and technology in running a smooth operation with us for the best partnership. You will encounter various situations that will make every single day different from the previous.

Role Description
  • Meet with new partner restaurants and welcome them on-board
  • Train restaurant staff on using devices and our procedures
  • Ensure the partner succeeds in the following weeks, perhaps with a follow up
  • Handle and solve any potential operational issues / requests which our vendors may have
  • Follow procedures and bring in new ideas for improvement
  • Manage inventory and update record
  • Interact closely with other members/teams in the company (Content, Sales, Operations, Finance etc)

Desired Skills and Experience
  • Excellent communication skills with fluency in both English and Cantonese
  • Strong people skills - outgoing personality (you must meet our partners and their staff)
  • Ability to travel around the city
  • Patient and detail-oriented, confident, friendly, have a strong ethic and positive attitude
  • Ability to multi-task in an organized manner in fast-paced working environment
  • Interested in the restaurant business and have some knowledge on operational processes in restaurants
  • Enjoy building long-term relationships based on trust and improving the way business is done
  • Fresh graduates are welcome

What We Offer
  • Opportunity to take on responsibility from day 1 and have a direct impact on our business & all our customers
  • A vibrant and international team with diverse background
  • A Steep learning curve in e-commerce & entrepreneurship
  • Regular weekly Company and team events
  • Medical Scheme from your very first day
  • Birthday Leave
  • Food Allowance