foodpanda is one of the world’s largest online food ordering marketplaces, delivering from the best restaurants right to customers' doors
Vendor Operations Specialist (On-boarding)
Hong Kong

What makes us special? It's the way we combine food and convenience.

foodpanda (small ‘f') is the world's favourite way to order food online from the comfort of your home or office. Whether it's getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn't happen without some really awesome people. We are looking for a Vendor Operations Specialist to join our growing team to bring innovation into delivery.

On-Boarding team at foodpanda is the face of the company, the direct link to partners, and therefore crucial to the success of the company. As a passionate team member, you will be fully responsible for on-boarding our restaurant vendors, to ensure that they have the right skills and technology in running a smooth operation with us for the best partnership. You will encounter various situations that will make every single day different from the previous.

Role Description
  • Meet with new partner restaurants and welcome them on-board
  • Train restaurant staff on using devices and our procedures
  • Ensure the partner succeeds in the following weeks, perhaps with a follow up
  • Handle and solve any potential operational issues / requests which our vendors may have
  • Follow procedures and bring in new ideas for improvement
  • Manage inventory and update record
  • Interact closely with other members/teams in the company (Content, Sales, Operations, Finance etc)

Desired Skills and Experience
  • Excellent communication skills with fluency in both English and Cantonese
  • Strong people skills - outgoing personality (you must meet our partners and their staff)
  • Ability to travel around the city
  • Patient and detail-oriented, confident, friendly, have a strong ethic and positive attitude
  • Ability to multi-task in an organized manner in fast-paced working environment
  • Interested in the restaurant business and have some knowledge on operational processes in restaurants
  • Enjoy building long-term relationships based on trust and improving the way business is done
  • Fresh graduates are welcome

What We Offer
  • An international team that you will learn and be inspired from
  • A fast-paced environment to hone your entrepreneurial and professional skills
  • A great collaborative working atmosphere with regular company and team events
  • Responsibility from day one in a fast growing and global company
  • Medical scheme and dental insurance coverage