foodpanda is one of the world’s largest online food ordering marketplaces, delivering from the best restaurants right to customers' doors
HK-Customer Service Specialist
Hong Kong

What makes us special? It's the way we combine food and convenience.

foodpanda (small ‘f') is the world's favourite way to order food online from the comfort of your home or office.Whether it's getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn't happen without some really awesome people. We are looking for a Customer Service Specialist to join our growing team to bring innovation into delivery.

Role Description
  • Deliver excellent customer service by responding to questions and inquiries through calls and emails
  • Resolve inquiries and provide innovative solutions through effective communication with customers, account management team, delivery team, and restaurant vendors
  • Develop and foster relationships with customers to increase customer value
  • Provide quotations for customers and arrange food delivery to their workplace
  • Take the lead to continuously improve customer experience by providing feedback to relevant internal teams
  • Consistently maintain excellent customer satisfaction, effectiveness, efficiency, needs understanding, and professionalism levels

Desired Skills and Experience
  • Passion and experience in delivering excellent customer experience
  • Excellent listening and communication (verbal and written) skills
  • Self-motivated to go the extra mile and think out of the box to solve problems
  • Ability to multi-task in a fast paced environment and manage several customers at a time
  • Fluency in English and Cantonese, Mandarin fluency is a plus
  • Work by shift basis (5 days x 8 hours work week, latest shift ending at 9:30pm)
  • Fresh graduates are welcome

What We Offer
  • An international team that you will learn and be inspired from
  • A fast-paced environment to hone your entrepreneurial and professional skills
  • A great collaborative working atmosphere with regular company and team events
  • Responsibility from day one in a fast growing and global company
  • Medical scheme and dental insurance coverage
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