foodpanda is one of the world’s largest online food ordering marketplaces, delivering from the best restaurants right to customers' doors
IT Helpdesk
Hong Kong

What makes us special? It's the way we combine food and convenience

foodpanda (small ‘f') is the world's favourite way to order food online from the comfort of your home or office. Whether it's getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn't happen without some really awesome people. We are looking for a IT helpdesk to join our growing team to bring innovation into delivery.

Role Description
  • Provide an amazing customer support experience.
  • Be part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, hardware etc).
  • Administration, installation and support of Windows-, MacOS- and Linux-based systems.
  • Receive and respond to incoming support requests in person, via email and slack.
  • Configure and deploy end user equipment - desktops, laptops, tablets, phones.

Desired Skills and Experience
  • High ability to work independently.
  • High service orientation and able to see the customer's perspective.
  • Good English knowledge, additionally you have knowledge in the local language.
  • You are a team player.
  • Completed degree in Computer Science, vocational training in Computer science or equivalent.
  • Minimum 1 to 2 years of experience in system administration and IT.
  • Active Directory, AzureAD and Google Suite user management knowledge.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

What We Offer
  • An international team that you will learn and be inspired from
  • A fast-paced environment to hone your entrepreneurial and professional skills
  • A great collaborative working atmosphere with regular company and team events
  • Responsibility from day one in a fast growing and global company
  • Medical scheme and dental insurance coverage
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