foodpanda is one of the world’s largest online food ordering marketplaces, delivering from the best restaurants right to customers' doors
Senior Account Management Executive
Hong Kong

What makes us special? It's the way we combine food and convenience

foodpanda (small ‘f') is the world's favourite way to order food online from the comfort of your home or office. Whether it's getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn't happen without some really awesome people. We are looking for a Senior Account Management Executive to join our growing team to bring innovation into delivery.

Role Description
  • Be responsible for building and maintaining strong, long-lasting relationships with our partner restaurants
  • Act as the key point of contact in portfolio management, assist with high severity requests or issue escalations when necessary
  • Regular communication with partner restaurants. Activate set of services (compliance performance, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance
  • Constant assessment and revision of partners operations, ensuring smooth flow of service throughout the entire delivery process
  • Interact closely with staff members from Content, Sales and Marketing for lead generation, content management, vendor services

Desired Skills and Experience
  • 1-2 years of experience in an operational sales or account management role, possess outstanding communication and interpersonal skills
  • Performance-driven, confident, friendly, have a strong work ethic and positive attitude while working in a fast- paced environment
  • Enjoy building long term relationship based on trust and improving the operational work-flow with restaurant partners
  • Good knowledge of online marketing concepts and tools, interested in working in the restaurant industry
  • Excellent command of both English and Cantonese, fluency in Mandarin would be a plus
  • Knowledge in the use of Salesforce preferred
  • Candidates with less experience shall be considered as Account Management Executive

What We Offer
  • An international team that you will learn and be inspired from
  • A fast-paced environment to hone your entrepreneurial and professional skills
  • A great collaborative working atmosphere with regular company and team events
  • Responsibility from day one in a fast growing and global company
  • Medical scheme and dental insurance coverage
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