Fortress continues exploring new ways to make consumers’ lives better and offers them more exciting and enjoying shopping experiences.
Technical Support Supervisor – Smart Phone
Hong Kong
Technical Support Supervisor – Smart Phone

Job Responsibilities

  • Oversees and coordinates all repair of APPLE brand products.
  • Supervise a small team of Technical Support Officer to provide excellent repair and consulting service.
  • Acts as the contact point for internal and external parties.
  • Devices and parts inventory management, keep track of all devices and inventory while safeguarding all store stock
  • Maintain the cleanliness and professional appearance of the store
  • Using various small hand tools to perform extensive repairs of APPLE brands products (e.g. iPhone, iPad, Mac, Watch, iPod, Beats & Apple TV, etc) at repair workshop.
  • Perform basic and advanced cell phone and mobile device testing.
  • Complete product repair documentation and product associated paperwork.
  • Explain complex technical issues to customers in a non-technical and simple to understand manner, recommendations for problem resolution and replacement estimates.
  • Ensure that customers have a great experience by providing service that exceeds customer expectations
  • Other tasks may be assigned as needed by management

Job Requirement

  • F7 or above within min 5 years cell phone repair experience in AASP, preferable in supervisor level.
  • Working knowledge of Apple GSX warranty system.
  • Experience in APPLE online training platform with Apple Certified Mac and IOS Technician is preferable.
  • Experience in working at ASP customer reception.
  • Strong customer service mind and result-oriented towards customer service delivery
  • Self-driven in problem solving and proactive team player
  • Good command of spoken English, Cantonese and Mandarin is preferable
  • Proficient in PC applications, MS Office and Chinese word processing
  • Shift duty on Monday to Sunday is required

The successful candidates will take “Certificate in Electronic and Electrical Appliances Retailing - Foundation (QF Level 2)”, a recognised qualification equivalent to certificate level under the Qualification Framework.

A rewarding remuneration package will be offered to the successful candidate. Interested parties please forward detailed resume to Human Resources Department – Fortress, Watson House, 1-5 Wo Liu Hang Road, Fotan, N.T. or email to or fax to 2356 8545 or contact Recruitment Hotline 3697 7849 or Whatsapp 9328 6056 for enquiries.
Capgemini | Hong Kong

We are looking for a creative and visionary Digital Project Manager to be part of our dynamic team. The incumbent will be accountable for the initial project feasibility study and end-to-end project e...

1 day ago
Deliveroo | Hong Kong

The primary role of Corporate Business Development Managers is to engage with new corporations and signing Deliveroo as an official supplier or partner for their office food needs (find out more about...

1 day ago
A.S. Watson Group | Hong Kong

Working with the Senior Management, you will be leading a team to roll out store and digital related systems for enhancing digital customer experience as a whole. Project scale would be on regional ba...

1 day ago
HK01 | Hong Kong

Lead the HK01 Growth Marketing team to drive user growth, user engagement and retention by numerous methodologies, including but not limited to Performance Marketing and Inbound Marketing. Responsibil...

1 day ago
NISI | Hong Kong

10+ years of product development/commercialization experience in an ODM setting, preferably on products requiring the integration of cross-discipline technologies, among high-precision multi-DoF mecha...

1 day ago