Fortress continues exploring new ways to make consumers’ lives better and offers them more exciting and enjoying shopping experiences.
Technical Support Supervisor – Smart Phone
Hong Kong
Technical Support Supervisor – Smart Phone

Job Responsibilities

  • Oversees and coordinates all repair of APPLE brand products.
  • Supervise a small team of Technical Support Officer to provide excellent repair and consulting service.
  • Acts as the contact point for internal and external parties.
  • Devices and parts inventory management, keep track of all devices and inventory while safeguarding all store stock
  • Maintain the cleanliness and professional appearance of the store
  • Using various small hand tools to perform extensive repairs of APPLE brands products (e.g. iPhone, iPad, Mac, Watch, iPod, Beats & Apple TV, etc) at repair workshop.
  • Perform basic and advanced cell phone and mobile device testing.
  • Complete product repair documentation and product associated paperwork.
  • Explain complex technical issues to customers in a non-technical and simple to understand manner, recommendations for problem resolution and replacement estimates.
  • Ensure that customers have a great experience by providing service that exceeds customer expectations
  • Other tasks may be assigned as needed by management


Job Requirement

  • F7 or above within min 5 years cell phone repair experience in AASP, preferable in supervisor level.
  • Working knowledge of Apple GSX warranty system.
  • Experience in APPLE online training platform with Apple Certified Mac and IOS Technician is preferable.
  • Experience in working at ASP customer reception.
  • Strong customer service mind and result-oriented towards customer service delivery
  • Self-driven in problem solving and proactive team player
  • Good command of spoken English, Cantonese and Mandarin is preferable
  • Proficient in PC applications, MS Office and Chinese word processing
  • Shift duty on Monday to Sunday is required


The successful candidates will take “Certificate in Electronic and Electrical Appliances Retailing - Foundation (QF Level 2)”, a recognised qualification equivalent to certificate level under the Qualification Framework.

A rewarding remuneration package will be offered to the successful candidate. Interested parties please forward detailed resume to Human Resources Department – Fortress, Watson House, 1-5 Wo Liu Hang Road, Fotan, N.T. or email to ftrstorehr@aswatson.com or fax to 2356 8545 or contact Recruitment Hotline 3697 7849 or Whatsapp 9328 6056 for enquiries.
Cathay Pacific | Hong Kong

The role will have significant influence on the Infrastructure strategy and roadmap and projects to be submitted for funding. It will also have significant accountability for the operational health an...

3 days ago
Deliveroo | Hong Kong

Our Account Management team own and manage our restaurant relationships. As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support...

5 days ago
Cathay Pacific | Hong Kong

Hands-on delivery of internal audits (planning, fieldwork, reporting, tracking of audit recommendations implementation status), including some assignments in the capacity of team leader (in-charge) an...

5 days ago
Cathay Pacific | Hong Kong

The position is primarily responsible for the management of existing and future aircraft lease agreements entered into by Hong Kong Express. It will also play a critical role in preparing and taking p...

6 days ago
HKBN | Hong Kong

We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregna...

6 days ago