Fortress continues exploring new ways to make consumers’ lives better and offers them more exciting and enjoying shopping experiences.
Technical Support Supervisor – Smart Phone
Hong Kong
Technical Support Supervisor – Smart Phone

Job Responsibilities

  • Oversees and coordinates all repair of APPLE brand products.
  • Supervise a small team of Technical Support Officer to provide excellent repair and consulting service.
  • Acts as the contact point for internal and external parties.
  • Devices and parts inventory management, keep track of all devices and inventory while safeguarding all store stock
  • Maintain the cleanliness and professional appearance of the store
  • Using various small hand tools to perform extensive repairs of APPLE brands products (e.g. iPhone, iPad, Mac, Watch, iPod, Beats & Apple TV, etc) at repair workshop.
  • Perform basic and advanced cell phone and mobile device testing.
  • Complete product repair documentation and product associated paperwork.
  • Explain complex technical issues to customers in a non-technical and simple to understand manner, recommendations for problem resolution and replacement estimates.
  • Ensure that customers have a great experience by providing service that exceeds customer expectations
  • Other tasks may be assigned as needed by management


Job Requirement

  • F7 or above within min 5 years cell phone repair experience in AASP, preferable in supervisor level.
  • Working knowledge of Apple GSX warranty system.
  • Experience in APPLE online training platform with Apple Certified Mac and IOS Technician is preferable.
  • Experience in working at ASP customer reception.
  • Strong customer service mind and result-oriented towards customer service delivery
  • Self-driven in problem solving and proactive team player
  • Good command of spoken English, Cantonese and Mandarin is preferable
  • Proficient in PC applications, MS Office and Chinese word processing
  • Shift duty on Monday to Sunday is required


The successful candidates will take “Certificate in Electronic and Electrical Appliances Retailing - Foundation (QF Level 2)”, a recognised qualification equivalent to certificate level under the Qualification Framework.

A rewarding remuneration package will be offered to the successful candidate. Interested parties please forward detailed resume to Human Resources Department – Fortress, Watson House, 1-5 Wo Liu Hang Road, Fotan, N.T. or email to ftrstorehr@aswatson.com or fax to 2356 8545 or contact Recruitment Hotline 3697 7849 or Whatsapp 9328 6056 for enquiries.
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