GoGoVan is the first app-based platform for transporting goods in Asia and has redefined the logistics industry through convenient and efficient real-time technology.
Customer Service Officer
Hong Kong
Job Responsibilities:
  • Provide quality customer services to prospective and existing clients in a professional manner
  • Answer and handle customer's enquiries, feedback and complaints with high service standard to retain existing customers timely and tactfully
  • Make warm/cold calls to existing and potential customers
  • Work with a team of customer servicing staff in providing full support to clients' enquiries on account opening, application verification and account management
  • Monitor and analyse monthly promotion/campaigns
  • Assist in any ad hoc tasks assigned by team lead and Managers


Requirements:
  • Minimum 2 years' relevant working experience in Customer Service Industry.
  • Mature with a positive attitude, resilient, aggressive, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and detail.
  • Customer service oriented, a good team player with good communication skills and strong sense of responsibilities.
  • Proficient in Microsoft Word, Excel and Chinese word processing.
  • Good command of spoken and written English and Chinese.


We Offer:
  • Competitive Salary
  • 9am to 6pm, 5-day work week (4 x weekdays plus 1 x Saturday)
  • Medical and Dental insurance
  • Two free monthly GOGOVAN rides
  • Clear career progression path

Over the years, GOGOVAN has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, India, and Taipei City and will continue to expand globally. In August 2017, GOGOVAN merged with 58 Suyun, the leader in Mainland China's intra-city logistics market, and increased GOGOVAN's presence to over 300 cities, with more than 8 million registered drivers under its network.
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