GoGoVan is the first app-based platform for transporting goods in Asia and has redefined the logistics industry through convenient and efficient real-time technology.
Senior Operations Manager
Hong Kong
The Role:

Reporting to Head of Corporate, this opportunity will be responsible for manage business objectives to ensure consistent achievement of all financial and operational KPIs.

Key Responsibilities:

  • In charge of the operations for the department, allocation of resources and monitor daily operations to ensure healthy P&L
  • Stipulate SOP, KPI and action plan for current customer and new customer onboard to consistently enhance quality operations
  • Establish contracts, billing workflow, pricing and ensuring operation service level
  • Recruit, select, train, assign, schedule, coach, counsel and discipline employees
  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
  • Assist top management to monitor the monthly and quarterly KPI and P&L in the department, analyze and report to management
  • Handle marketing campaign
  • Update job knowledge by participating in educational opportunities;
  • Responsible for fleet management and operations systems (TMS) implementation
  • Manage relationships with subcontractor and driver partner
  • Serve as primary point of contact when there are customer issues related to
  • Customer Service, or accidents of driver
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Work closely with Head of Corporate and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
  • Communicate with legal department for SLA for client


Requirements:

  • Diploma Graduate or above in business, supply chain, logistics or related discipline
  • At least 10 years' experience in courier industry, warehouse, trucking company or freight forwarding industry in which 3 years in courier industry or familiar with vehicle management
  • Familiar with van, truck & warehouse renting and operations workflow
  • Knowledge of Transport management System (TMS) & warehouse management system (WMS)
  • Hard-working, careful, active, responsible, enable to work under pressure and fast-paced work environment with long hours
  • Enthusiastic in logistics, technology and e-commerce


Key Skills

  • Proficient in Microsoft Office and advance excel skills, with basic computer and software knowledge
  • Proficient in Chinese and English typing is a must
  • Good command of Cantonese, spoken English and Mandarin
  • Excellent interpersonal skills, organization skills and logical thinking skills
  • People management & Conflict management
  • Decision-Making
  • Ability to demonstrate been able to translate business strategy into day to day delivery
  • Strong commercial understanding
  • Ability to manage and influence key stakeholders


Desired Skills:

  • Experience in Transport management System (TMS) & warehouse management system (WMS)
  • Previous accountability for profit targets

Over the years, GOGOVAN has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, India, and Taipei City and will continue to expand globally. In August 2017, GOGOVAN merged with 58 Suyun, the leader in Mainland China's intra-city logistics market, and increased GOGOVAN's presence to over 300 cities, with more than 8 million registered drivers under its network.
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