HKBN embraces “Make Our Home a Better Place to Live” as its Core Purpose, and takes great pride in developing its Talents into a competitive advantage.
Service Manager
Hong Kong
The Opportunity

Responsibilities
    • Serve key customer accounts and handle all ongoing servicing issues
    • Drive and coordinate internal and external parties for all service provisioning or service improvement projects to ensure customer satisfaction
    • Conduct regular review with customers to collect customer feedback and drive for continuous improvement
    • Prepare reports to customer on service availability and incidents

Preferred Qualifications and Abilities
    • University degree in business administration or other related discipline
    • Minimum 3 years of working experience in IT or Telecommunication industry
    • Sound working experience in account servicing with good communication skills
    • Excellent customer oriented & servicing mindset with the drive on continuous improvement
    • Computer literacy in Microsoft Office
    • Candidates with less experience will be considered as Service Officer


We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package. Come and join us by sending your comprehensive resume with current and expected salary to hkrecruit@hkbn.net and quoting Reference Code on the subject line.

We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request.

For general HR enquiries, please contact hr_enquiry@hkbn.net
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