The Membership Services Department plays an essential role in providing co-ordination and administrative support, and amenities to the Club\'s 29,000 Members and their families.
JOB_DESCRIPTION:
• Monitor Members Services Hotline to provide 7-day service to Members, providing customer services, reservation services and technical support for our Members' Mobile App
• Supervise a large no. of part-time staff in Members' Services Hotline and perform reservations at Members Services Hotline
• Answer enquiries according to the Club's standard policies and procedures, handle complaints and prepare analysis report on hotline statistics for both racedays and non-racedays
• Ensure that Members' service requests and feedbacks are handled properly and within the Service Level Agreement
• Maintain the system settings such as floor plan mapping in the booking system
• Provide assistance of ad-hoc tasks and accept the duties which assigned by the Line Manager.
ABOUT_YOU:
• A university degree holder with a minimum 2 years experience in staff management and customer services
• Experience in Call Centre is an advantage
• Good understanding of Customer Management System
• Digital product and mobile application knowledge is an advantage
• Hands-on experience of Microsoft Word, Excel and PowerPoint
• Chinese typing is preferable
• Good communication skills in both English and Chinese.
TERMS_OF_EMPLOYMENT:
The level of appointment will be commensurate with qualifications and experience.
CLOSING_DATE:
Only shortlisted candidates will be notified.
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