Responsibilities:
• To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC problems (Hardware, software and application) and related peripherals (Printer, scanner, PDA etc).
• To perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC/Server, OS, software and related peripherals.
• To be prompted and meticulous in updating of daily incident handled in to the incident management tool.
• To be responsive and pro-active when handling of end-users' PC /Notebook problem and request.
• To be highly customer focused and diligent towards providing good customer service.
• Perform in-house application troubleshooting and coordinate with respective support teams.
• Liaise and coordinate with third party vendors for replacement parts/components and rectification of faults if the equipment is under warranty or under some form of maintenance contract between the customer and third party vendor.
• Create and update work instructions to engineer handbook.
• Perform standby duties when necessary.
Requirements
• Diploma/Higher Nitec/Nitec in IT
• At least 2 years of Desktop support experience with Active Directory domain support highly preferable
• Possess relevant IT skills set in hardware and software troubleshooting
• Experience installing software, patches, updates on Desktops, Laptops
• Experience in supporting Windows OS, Microsoft Office Suite, Anti-virus software
• Must be customer service oriented with good inter-personal and communication skills
• Good attitude with positive mindset in learning and ready to excel.
• Able to work independently as well as in a team
• Experience in Incident Management System and/or Asset management is an advantage
On job training will be provided
Ensure constant clear communication within the Customer Care team to uphold complete transparency with new processes, issues, general updates etc. Supervise a large team of customer care associates. T...
Our Account Management team own and manage our restaurant relationships. As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support...
As a global leader in the ICT industry, Synnex has a solid foundation, international vision, and stable growth. We place great emphasis on fostering and cherishing talent. Synnexs comprehensive traini...
Deliveroo's Account Management team works towards ensuring that our restaurant partners have an amplified reach to our customer base with unparalleled service levels. We are consultants providing rest...
We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregna...
