Responsibilities:
• To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC problems (Hardware, software and application) and related peripherals (Printer, scanner, PDA etc).
• To perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC/Server, OS, software and related peripherals.
• To be prompted and meticulous in updating of daily incident handled in to the incident management tool.
• To be responsive and pro-active when handling of end-users' PC /Notebook problem and request.
• To be highly customer focused and diligent towards providing good customer service.
• Perform in-house application troubleshooting and coordinate with respective support teams.
• Liaise and coordinate with third party vendors for replacement parts/components and rectification of faults if the equipment is under warranty or under some form of maintenance contract between the customer and third party vendor.
• Create and update work instructions to engineer handbook.
• Perform standby duties when necessary.
Requirements
• Diploma/Higher Nitec/Nitec in IT
• At least 2 years of Desktop support experience with Active Directory domain support highly preferable
• Possess relevant IT skills set in hardware and software troubleshooting
• Experience installing software, patches, updates on Desktops, Laptops
• Experience in supporting Windows OS, Microsoft Office Suite, Anti-virus software
• Must be customer service oriented with good inter-personal and communication skills
• Good attitude with positive mindset in learning and ready to excel.
• Able to work independently as well as in a team
• Experience in Incident Management System and/or Asset management is an advantage
On job training will be provided
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