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Are you passionate about solving problems?
Do you want to join one of the fastest growing and most exciting startups in Hong Kong?
If your answers are yes and yes, we want you to join our team! We are seeking an Operations Associate who will not back down in the face of challenge, who is ready to try new things, and is ready to make history together with the rest of the ops team at Lalamove Hong Kong.
We are looking for a high energy, quick thinking individual who can understand driver beliefs and requirements to create long lasting partnerships with our fleet.
If you understand all things that are worth doing are never easy, and you want to become a better version of yourself, apply now!
What you'll be doing:
- Assist in designing and executing the community guidelines to build a fair and high-quality driver community
- Prepare and conduct training and coaching for drivers to communicate key community guidelines and special campaign details
- Assist in designing and implementing reward programs for high-quality drivers to improve overall service quality level
- Listen attentively to the voice of driver community and continuously provide better support to drivers and improve the driver engagement and experience
What you'll need:
- University degree holder in business or related disciplines
- At least 1 - 2 years in sales and marketing or an operational role with front-facing opportunities
- Positive, passionate, proactive, self-initiative and attentive to details
- Strong communication skills with proficiency in written and spoken English and Chinese
- Familiarity of using existing social media platforms
University degree holder in business or related disciplines
At least 1 - 2 years in sales and marketing or an operational role with front-facing experience
Positive, passionate, proactive, self-initiative, action-oriented, and attentive to details
Strong communication skills with proficiency in written and spoken English and Chinese