We empower local communities to make deliveries fast and simple for businesses
Customer Happiness Supervisor
Philippines- Manila
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Your Role:
    • Oversee and monitor all activities on a daily basis
    • Assist and support associates on managing customer traffic
    • Manage workforce and assignment distribution based on the traffic need
    • Maintain compliance of established procedures, regulations and tracking
    • Coach and develop coaches to lead effectively, including managing by walking and observation of expected behaviors
    • Performs other duties that may be assigned by management from time to time
What We Seek:
    • Able to engage our mobile app users directly to handle customer queries, resolve conflicts and ensure a high level of customer satisfaction
    • Able to coordinate with different parties of the entire order fulfillment process - pick-up, drivers and drop-off to ensure a high level of fulfillment rate
    • Able to contribute significantly to the Customer Happiness (CH) team in terms of order fulfillment
    • Perform other administrative duties for the team, or any other duties assigned by the Customer Care Manager
What You'll Need:
    • Bachelor's degree in any field you're passionate about!
    • Communication is your bread and butter (written and verbal)
    • Analytical and problem solver
    • 4 years of team lead experience in a BPO company (may it be email or phone support)
    • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
    • The ability to accept feedback gracefully
    • The heart and passion for our customers and the ability to exude client satisfaction
    • An eye for the minute details
    • Initiative and are self-motivated
    • Willing to be assigned in Makati City
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