Lenovo is a US$50 billion Fortune Global 500 company, with 57,000 employees and serving customers in 180 markets around the world.
Field Engineer (Perm)
Hong Kong
Field Engineer (Perm)

Salary:12K - 16K+ per month x 13 months

Annual leave entitlement = 15 days per annum

Work Location: work location can be anywhere in Hong Kong, but majorly should be located in Central Business District(CBD).

Hours of work: Monday to Friday 9:00 am - 6:00 pm. However, it is expected that the needs of the business will dictate the period worked and the work hours or schedule may be changed if required.

Duties:

  • Provide onsite support for Premier Support customers in Hong Kong
  • Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
  • Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
  • May perform routine installs, moves, adds and changes as part of a directed team, including:
Complex desktop and laptop break fix work
  • Simple desktop printer fixes
  • Builds and maintains relationships with existing and potential accounts.
Requirements:

  • Requires a Diploma in Computer Science or equivalent and a minimum of 6 months of hands-on experience with laptop and desktop break-fix
  • Computer building background experience preferred.
  • Specific Manufacturers certifications and/or training preferred. i.e. Lenovo, Microsoft
  • Ability to resolve basic / non-complex problems
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