Prenetics empowers individuals with valuable health information to live healthier lives and to proactively prevent disease.
Part-Time Customer Success Executive (Students are Welcomed!)
Hong Kong
Prenetics, an Alibaba-backed company with over US$50 million in funding is the #1 Hottest Startup in Hong Kong 2017 (HK Magazine) and #1 Health and Wellness startup in Asia (TechinAsia). We combine DNA technology along with digital mobile solutions to create real lasting preventive health solutions to individuals across Asia. In November 2018, we launched our consumer offering ‘Circle DNA' and subsequently featured by all major local and regional news outlets, including TechCrunch and Bloomberg.

As a Customer Success Executive, you need to be customer focused and quick-thinking to coordinate daily operations. You are challenged to think smarter, faster, and more efficiently to help build a world-class customer experience. This requires a unique kind of versatility and talent - a multi-tasking thinker who has an eye for identifying problems and can coordinate across multiple channels to get the job done. You will also be responsible for working with our Operations Team and Product Team to develop long-term solutions to daily challenges such as: working with our Operations team to accommodate customer requests and incorporating customer feedback into the ongoing product and operational improvements.

Responsibilities
  • Help manage customer success and happiness by providing amazing customer service and support
  • Answer incoming questions via live chat, email and phone calls, handle customer inquiries
  • Resolves product/ service problems by clarifying the key issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Coordinate with internal departments and outsourcing partners to prepare for necessary resources to support the customers
  • Help identify and implement cross-departmental changes to ensure the highest satisfaction for customers and clients
  • Provide assistance in general administrative activities and ad-hoc duties as assigned by supervisor, including marketing and sales activities

Working Hours
  • minimum 2 days per week (Monday to Saturday 9:30am - 6:30pm)
  • You will have Public Holidays off

Compensation
  • HK$55/hr plus 10% performance incentive

Requirements
  • Undergraduate with relevant work experience
  • Fresh graduate will also be considered
  • Highly customer-oriented with passion, patience and caring attitude in result-oriented service manner
  • Desire to work in a startup environment, with proactive mindset and minimum need for supervision
  • Pleasant personality and well mannered
  • Excellent interpersonal and communication skills
  • Well-organized, punctual, polite and strong sense of responsibility
  • Excellent in both written and spoken English and Cantonese, proficient in Mandarin


Additional Information

Career Level

Entry Level

Qualification

Postgraduate

Years of Experience

N/A

Employment Type

Part Time

Job Functions

Sales, CS & Business Devpt > Call Centre , Sales, CS & Business Devpt > Customer Service - Supervisor/Officer

Company Overview

Prenetics, an Alibaba-backed company with over US$50 million in funding is the #1 Hottest Startup in Hong Kong 2017 (HK Magazine) and #1 Health and Wellness startup in Asia (TechinAsia). We combine DNA technology along with digital mobile solutions to create real lasting preventive health solutions to individuals across Asia. In November 2018, we launched our consumer offering 'Circle DNA' and subsequently featured by all major local and regional news outlets, including TechCrunch and Bloomberg.

Additional Company Information

Industry

Information Technology

Benefits & Others

Performance bonus

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