Rackspace accelerates the value of the cloud by providing cloud management service across applications, data, security, and infrastructure, assisting clients to undergo digital transformations with ease.
Solutions Architect (Presales)
Australia- Sydney

About RelationEdge, a Rackspace Company

As a Platinum Salesforce Implementation Partner, RelationEdge is focused on implementing technology solutions that are simple to use and provide powerful information that drives our clients' business. Our methodology is based on business process engineering and optimization, employing a Process First, Technology Second ® approach to solving business problems. RelationEdge's passion for helping clients better market, sell, and service their customers is essential and what has distinguished us from competitors.

Position Summary

RelationEdge is seeking a Senior Solutions Architect to lead the technical and pre-sales efforts for our new Sydney team. As the technical SME during the presales process, you will work alongside business development and act as the primary technical advisor to drive and manage the technology evaluation stage of the sales process. Successful candidates should have deep experience architecting Salesforce.com solutions and the scoping/estimation process.

Day to day:
  • Responsible for driving deeper level technical requirements during the sales process in order to scope and estimate the project
  • Responsible for performing necessary research of third-party technologies, tools, and applications that are introduced during the pre-sales process
  • Defining project scope, designing the initial high-level solution architecture, and estimating the level of effort
  • Assisting in writing Proposals, Statements of Work, RFPs
  • Collaborating with the RelationEdge Business Development team and technical organizations, and Salesforce Account Executives organization to maximize growth opportunities
  • Achieve and maintain relevant certifications and needed credentials
  • Represent the company with the highest standards and preparation at assigned events or other forums
  • Responsible for 45 hours of billable client time per month

Required Skills & Experience

The ideal candidate will consider themselves self-motivated with a proven track record in Cloud technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches, and able to handle multiple projects. Additional qualifications are:
  • 7+ years of experience with technical implementations of customer projects
  • Advanced experience with Salesforce.com configuration and custom development
  • Experience defining project scope, designing the initial high-level solution architecture, and estimating the level of effort
  • Experience and ability to be client-facing as this person will interact with customers at all levels
  • Experience with enterprise integration tools and extract, transformation and load (ETL) tools
  • Application development experience with Javascript, XML, HTTP, Java, C++, ASP, SQL preferred
  • Experience with other CRM or ERP tools is a plus
  • Ability to balance multiple projects simultaneously; workload will be a blend of small, medium, and large implementation projects
  • Must maintain professional knowledge of and relationships within the Salesforce.com ecosystem
  • BS in Computer Science, Software Engineering, Information Management or equivalent field
  • To apply for this position, candidate must be an Australian Citizen or hold the right to work in Australia

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world's best technology services company.

More on Rackspace
Rackers aren't all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker - a valued member of a winning team on an inspiring mission - is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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