Rackspace accelerates the value of the cloud by providing cloud management service across applications, data, security, and infrastructure, assisting clients to undergo digital transformations with ease.
Data Centre Operations Technician
Hong Kong
Description

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.

Key Accountabilities
  • Utilize custom monitoring software and internal ticketing system to provide customer support
  • Identify and troubleshoot standard hardware failures on x86-based servers to include the replacement of failed hardware components
  • Troubleshoot standard operating system storage issues including file system, disk management and RAID technologies
  • Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
  • Standard operating systems administration to include troubleshooting of configuration files and permissions in addition to resolution of login, password and connectivity issues
  • Troubleshoot standard local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
  • Complete the troubleshooting, configuration and replacement of network device hardware including edge and core routers, access and aggregation switches, firewalls, load-balancers and security appliances
  • Complete the troubleshooting, configuration and replacement of storage devices including shared and dedicated SAN, DAS and NAS arrays
  • Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required
  • Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling
  • Provide technical communication relating to customer configurations in a concise, professional manner
  • Demonstrate a general understanding of the overall data center environment to include the relationship between electrical, HVAC and redundant infrastructure systems
  • Adhere to company security policies and procedures, including health and safety and local governing requirements as directed
  • Serve as the primary technical escalation point for all DCOPS Technician II personnel
  • Assist with the onboarding and training of new DCOPS personnel within the team
  • Execute and maintain meticulous 5S and housekeeping practices
  • Demonstrate no less than full performance in a continuous, consistent, measurable manner
  • Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
  • Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers

Ideally, you will have:
  • Diploma holder or above in Information Technology or related disciplines; further education in a technical vocation advantageous
  • Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required
  • Previous experience in a customer service oriented position preferred
  • Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred
  • Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred
  • Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferred
  • Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches and ASR series routers preferred
  • Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems, EMC VMAX and VNX SAN systems preferred
  • Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends
  • Must be able to prioritize work in a fast paced, high pressure environment
  • Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette
  • Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software

#LI-LM1

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world's best technology services company.

More on Rackspace
Rackers aren't all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker - a valued member of a winning team on an inspiring mission - is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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