Rackspace accelerates the value of the cloud by providing cloud management service across applications, data, security, and infrastructure, assisting clients to undergo digital transformations with ease.
Data Center Inventory Technician
Hong Kong

This role has two different dimensions with a focus on either Controls or Shipping & Receiving. Both roles ensure accountability and security of data center inventory. Understand and adhere to company safety policies and procedures. Understand and adhere to documented Inventory controls and practices. Provide service in alignment with Rackspace Core Values to include FANATICAL support.

Day to day:
  • Manage and process internal tickets
  • Process equipment returning to secured inventory stockroom
  • Execute physical movements of inventory
  • Maintain meticulous 5S and housekeeping practices
  • Actively participate in cause analysis method to investigate any customer-impacting events
  • Act as subject matter expert for process and policy alignment, also review and contribute documentation on the knowledge base
  • Participate in regularly schedule inventory-related meetings
  • Assist in training of new and existing controllers
  • Learn and demonstrate understanding of all safety policies, procedures and requirements, including acquisition of any required certifications
  • Assist in the completion of all auditable controls
  • Address inquiries from other internal/external departments
  • Stock materials following industry handling standards
  • Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
  • Demonstrate no less than full performance in a continuous, consistent, measurable manner
  • Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
Ideally, you will have:
  • High School diploma or equivalent required; University or College degree preferred
  • Minimum 18 months of experience or ability to show familiarity with inventory industry standards
  • Minimum 6 months of experience in a electronics/computer-oriented position preferred
  • Must be a self-starter who enjoys working in a team-based environment with minimal supervision
  • Must be able to work a flexible schedule
  • Must be able to work in a fast-paced, high-pressure environment
  • Must have solid oral and written communication skills, as well as professional phone etiquette
  • Must be proficient with productivity software including, but not limited to, Microsoft Office and email client software, including the creation of rules and folder organization
  • Familiarity with electronic and computer components is a plus
  • Must be able to type with proficiency and accuracy
  • Must be able to lift 60 lbs overhead
  • Must have reliable transportation and be willing to travel occasionally (2-4 wks/yr)
  • Must have prior knowledge and experience with integrated inventory control systems
  • Must have prior knowledge and experience with a cycle counting process
  • Must understand return material authorizations (RMAs) for defective materials
  • Must have intermediate knowledge of requisition processing (Controls side)
  • Must have intermediate shipping and receiving experience (S&R side)
  • Must be able to speak fluent Cantonese.

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world's best technology services company.

More on Rackspace
Rackers aren't all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker - a valued member of a winning team on an inspiring mission - is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.