JOB TITLE: Linux Operations Engineer I (301123)
•Monitor alerts and correct issues, or create tickets accordingly.
•Handle level-appropriate escalation support requests (phone/ticket/chat) according to escalation procedures.
•As an escalation point, create and maintain customer loyalty by serving customers above and beyond their expectations,
exercise judgment in decision-making in order to routinely deliver FANATICAL SUPPORT.
•Schedule and coordinate level-appropriate maintenance.
•Provide basic troubleshooting of system services (i.e., web, API backend services, SSH and DNS).
Work as part of a team and interact with our engineering, developer and support groups to identify and correct issues,
increase efficiency and improve best practices.
•Identify operational problems by observing and studying system functioning and performance results;
investigating complaints and suggestions; completing troubleshooting procedures.
•Improve operational quality results by studying, evaluating, and recommending process re-design; implementing changes;
•contributing information and opinions to product development and engineering teams.
Basic to intermediate knowledge of:
•OSes and distributions,
•patching, monitoring, backups;
•RAID, hardware, virtualization, networking, firewalls, load balancing, storage, security, high availability,
•root cause analysis, systems optimization;
•APIs, Shell Scripting (python, bash);
•SSL, Web servers, auth/directory services, caching services ;
•SSH, HTTP, DNS, FTP, SNMP, SMTP;
•Intermediate troubleshooting abilities.
•Works mainly in a reactive or supportive role while they develop their skills and broaden their experience.
•Executes specific operational tasks to achieve project goals with guidance from senior Rackers.
•Understands, responds positively, and follows directions provided by senior Rackers.
•Contributes to internal objectives and actively shares point of view.
•Focuses on building relationships with Support and Engineering teams.
•Excellent verbal and written skills.
•Creative and collaborative team player.
•Ownership and follow up skills.
•Ability to respond effectively under pressure.
•Attends interdepartmental meetings.
SUPERVISION: Operates under general supervision.
•This role is generally equivalent in skills/experience to an L3 Linux Systems Administrator in the Support organization.
•Bachelor's degree in a technology related field required.
•RHCSA or equivalent certification or professional experience.
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world's best technology services company.
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Rackers aren't all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker - a valued member of a winning team on an inspiring mission - is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.