foodpanda is one of the world’s largest online food ordering marketplaces, delivering from the best restaurants right to customers' doors
Customer service mission
Founded in Singapore in 2012, foodpanda quickly expanded across the world and is now one of the largest online food delivery companies. foodpanda’s mission is simple – to bring good food to customers, exactly when they want it.
foodpanda’s employees embody that mission, understanding that excellent customer service is the number one priority. With foodpanda’s mass appeal, the company recruits from a wide range of backgrounds to gain the insights needed to successfully serve its broad customer base.
Friendly team
Centrally located in Sheung Wan, foodpanda’s office is home to a young and motivated team that is eager to learn, solve problems and help each other out.
Office life at foodpanda is demanding but fun. The company is willing to share responsibilities and challenge employees, providing an environment in which people can grow quickly. It’s not uncommon for an intern to be running a team after a number of months.
Management are keen to listen to employees, running an anonymous monthly survey to understand what their needs. Employees also enjoy regular one-on-one meetings with managers – the perfect way to learn, develop and understand the company’s direction.
Making an impact
Management support
foodpanda provides a monthly social budget, allowing staff to connect outside of work and form friendships amongst the different teams. Along with regular happy hours and beer pong, staff bond together at restaurant openings – getting to try Hong Kong’s best new food whilst socialising with foodpanda friends.
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