When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London in 2004 and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. In 2013 Deliveroo was launched. Fast forward to 2020 and we operate in 12 markets with over 60,000 riders who deliver orders from 60,000 restaurants in over 500 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in around 30 minutes.And we're just getting started.
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun.
We are already a multi-billion pound company that has grown rapidly. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.The Role
Our Account Management team owns and manages our restaurant relationships. As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to drive our partner restaurants' growth. The AMs are a passionate, dynamic group of team players that work well together and cross functionally with other departments...and of course, they're fun, personable, and great at building relationships!
As an account manager, you will be responsible for:
- Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability / revenue
- Monitor and analyse the performance, preparing and presenting partner performance review meetings with key stakeholders
- Own and manage operational meetings and reviews, build and deliver insight during monthly and quarterly reviews
- Increase revenue and health metrics by consulting restaurant partners on best practice
- Identify opportunities to deepen and grow the relationship with key restaurant partners by involving and working cross functionally with other parts of the Deliveroo business
- Work with cross functional departments to drive business growth (Marketing, Operations, Customer Service, Corporate)
- At least 2 years experience in account management or sales.
- Strong commercial acumen
- Excellent attention to detail, people skills and organisation skills
- Ability to create and maintain long term relationships
- Demonstrate experience using Microsoft Office tools and related project management applications to drive best practice
- A self-starter as we'll look for you to manage your own time and priorities
- Must be fluent in English
We are a young company with dynamic growth, so you must be prepared to work hard and show continued commitment and dedication to the business.Life at Deliveroo
We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare.
We offer to all our employees:
- Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
- Open, respectful and fun company culture
- BIG Friday lunches - Deliveroo'd to the office of course!
- Gym and other allowances to counteract all the amazing food!
- Have a real impact on the company's growth and evolution
- Work with people who love what they do every day
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up's around.