Account Manager - Packaging, Europe

United Kingdom
295 days ago
Account Manager - Packaging, Europe

Are you a self-starter with a passion for solving tough problems for our restaurants? Looking to expand your skillset in procurement, wholesale & retail? We want are looking for top talent to transform how our suppliers work with restaurants and riders.

This is a rare opportunity to look after the commercial management of Deliveroo's European Packaging business, which has high importance to our restaurants. The category is challenging and complex, this is an opportunity to lead and refine a new strategy and to build our business with us. You will oversee our ambitions to grow our offering in the European markets. You will manage our day-to-day relationships with suppliers and our restaurant partners. This is an ideal opportunity for a high performing sales/ procurement manager looking to migrate into an opportunity to own a growing area within one of Europe's fastest growing unicorn startups.

What you'll be doing:
  • Managing, building and growing packaging e-commerce platform
  • Being the expert in your field, achieving KPIs and supporting development of policy/protocol in your category
  • Ensuring suppliers complete audits as required, agreeing action plans to drive improvement
  • Driving branded and bespoke solutions for restaurants
  • Minimising cost and risk throughout our Packaging supply chain, ensuring there are appropriate controls in place for consistency, legality and quality of products
  • Supporting Public Policy teams with Deliveroo's Sustainability commitments
  • Monitoring all quality and customer feedback and implementing actions to resolve issues raised
  • Managing Purchase Orders, Invoicing and ensuring accuracy of our financials
  • Management & reduction of customer complaints relating to product quality, responding to new customer enquiries
  • Inputting product, process and improvement ideas into a New Product Development plan
  • The technical critical path for new products/product changes, working with suppliers and flagging risks (Non-Food only)
  • Developing the strategy with Category teams, identifying and developing good practice with suppliers & sources
  • Supporting with contracts across our supply chain
  • Managing and developing long term partnerships with suppliers, improving processes, quality and value
  • Following our Business Code of Conduct and always acting with integrity and due diligence

Experience Required
  • Relevant experience/qualification(s) in a related area to packaging
  • Fluency in French required, fluency in Spanish or Italian is a bonus
  • Relevant product area knowledge/experience of delivering safe, legal, responsibly sourced, quality products to the customer
  • Understanding of risk and risk assessments
  • 2+ years experience of supplier management
  • To be customer focused
  • To have strong initiative with proactive ways of working
  • To be personable and able to build strong relationship and collaborate with all stakeholders and suppliers
  • To have strong analytical skills; able to interpret data and make decisions; even if all facts are not available
  • To be able to multitask and prioritise effectively
  • To be open to change and flexible, and open minded in approach
  • To work well under pressure and to deadlines
  • To be proficient in use of G-suite packages

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London in 2004 and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. In 2013 Deliveroo was launched. Fast forward to 2020 and we operate in 12 markets with over 60,000 riders who deliver orders from 60,000 restaurants in over 500 cities worldwide.
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