Commercial Incentives & Performance Manager

United Kingdom
295 days ago
The Role

The Manager, Commercial Incentives & Performance is a new role sitting within the newly formed Sales Operations team who are responsible for driving Deliveroo's commercial efficiency & effectiveness across the globe by partnering with the commercial teams within our 12 markets to foster a culture of continuous improvement and high performance through training, technology, processes, planning and incentives. The role will be responsible for the formulation, management and evaluation of commercial incentive and compensation plans and performance reporting.

What you'll be doing
  • Develop next level of incentive and commercial compensation capabilities and ensure accurate input, monitoring, calculation and payout of commercial teams' incentives.
  • Establish high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by commercial teams and are appropriately integrated with other Deliveroo planning processes.
  • Partner with Human Resources and commercial leads to review commercial incentive compensation programs that provide market-competitive pay, reinforce commercial strategy, and align with central and local market commercial objectives.
  • Work with the markets to define commercial teams' KPIs and commission plans that appropriately reflect Deliveroo's business goal and financial objectives.
  • Responsible for design, alignment and oversight of reporting needs for commercial teams to include campaign results, performance/KPI tracking and commission and quota achievement.

  • Requirements
  • Can build stuff - Solid track record of identifying, scoping and delivering customer centric solutions with a detail-oriented yet flexible approach to problem solving. Knows what great looks like and builds to scale so that solutions will be relevant for a multiple of the current size of the business
  • Autonomy with a strong analytical approach - exceptional ability to join quantitative and qualitative approaches to frame and synthesise complex business problems into clear, concise and easy-to-understand solutions
  • Strong written and oral communication skills, with an eye for detail and a passion for presenting data and information in clear, compelling ways to communicate concepts and desired outcomes. Ability to influence multiple stakeholders internally as well as externally
  • A deeply curious and avid growth mindset, constantly looking for ways to improve and creatively solve problems - both the big strategic things, as well as the smaller quick wins
  • Extensive knowledge of Salesforce and other CRM, sales tools

  • Ideal candidates
    • 8+ years experience within a Sales Operations team focusing on commercial incentives and compensation in fast moving, high growth, global B2B settings
    • Ambitious, entrepreneurial, pragmatic, commercial, highly analytical, clear communicator, comfortable with ambiguity
    • Excel at solving unstructured problems
    • Able to lead cross-functional teams without authority
    • Evidence of strong analytical skills
    • Successful track record operating, partnering with and influencing stakeholders
    • Experience building, developing and managing commercial compensation programs and plans
    • Strong knowledge of the restaurant industry or in any customer-obsessed business is a plus

    Why Deliveroo?

    Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

    We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

    Workplace & Diversity

    At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

    We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
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