Restaurant Support Team Member - Live Chat + Email

Deliveroo
United Kingdom
Permanent
295 days ago
Why Deliveroo?

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

The Role

As a member of our Restaurant Support Team, you'll be on the front line of our relationship with our restaurant partners. You'll be managing live chat and email conversations, providing support to restaurants on a wide range of issues. You'll be results driven, and ready to take on challenging KPIs, while maintaining excellent customer service.

You'll be working as part of a fun and friendly team. We're currently working remotely, but normally we're based in Central Manchester.

Duties and responsibilities:
  • Providing advice to restaurants to achieve the best results from Deliveroo
  • Resolving restaurant queries, questions, and complaints via live chat, email or phone
  • Administrative assistance to restaurants partners


Requirements:
  • A strong customer service background
  • Excellent verbal and written communication skills
  • Ability to think logically and strategically
  • Committed to your own performance and development
  • Good problem solving skills and showing high initiative
  • Effective organisational skills
  • Ability to work as part of a fast growing team


Hours of work: Monday - Friday 09:30am - 18:30pm
Flexible hours may be available once passed probationary period
Should We Build X New Product Or Feature?
Product execution framework.
Why Do You Want To Be A Product Manager?
Learn how can you become a product manager.
How To Deal With Clients
His course is gonna help you to manage your clients in a better way with some tips and tricks. Understand what kind of clients you have (or may find along the way) and behave accordingly! Learn to say no (and how) and use some persuasion techniques to interact with them.