Rider Support Administrator - 6 Month FTC

Deliveroo
Australia
Permanent
295 days ago
Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

What you'll be doing:

This role is based in the Rider Supply and Support Team, who are responsible for maintaining a positive experience for Deliveroo riders from the time they hit Apply. We are in charge of providing 360 degree assistance to queries and guarantee the best possible application and riding experience with Deliveroo.

The role will be full time based in our Melbourne Head Office.

You will:
  • Respond to inbound contacts from applicants and riders via email and phone, providing exceptional customer service
  • Resolve escalated queries and action feedback from internal and external stakeholders
  • Assist the rider payments team with rider administration, adjustments and data entry
  • Supporting the implementation and communication of new processes to drive efficiency within the team
  • Be a team player, who can get stuck into day-to-day support, attending rider events and any other ad hoc tasks

Skills you'll need:
  • Clear and engaging communication skills in person, on the phone and in writing
  • A good level of IT competence including Microsoft Office and Google Suite.
  • Proficiency in English ( a second language will be looked on favourably)
  • Ability to work autonomously and remain motivated
  • A can - do attitude and a flexible mindset
  • Experience in administrative work or a similar skill set that demonstrates attention to detail

Benefits
  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
  • Open, respectful and fun company culture
  • Volunteering leave to support a charity of your choice
  • Health & Wellbeing
    • Free access to HeadSpace
    • ClassPass corporate discount
  • LinkedIn Learning Access
  • Free Deliveroo Plus - Free delivery and access to special offers
  • Amazing HQ offices located in Melbourne CBD
  • Quarterly celebrations with the wider team, end of year parties & regular social events

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Diversity and Inclusion

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company's success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up's around.

Apply now to continue the conversation.
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