Customer Care Representative (Quality Assurance and Training, Integrated Contact Centre)

The Hong Kong Jockey Club
Hong Kong
Permanent
292 days ago
DEPARTMENT:

The Integrated Contact Centre in Betting Control and Customer Operations Department provides onestop-shop customer service to the Club's customers and general public .

JOB_DESCRIPTION:

You will:

- Evaluate operators' performance by conducting call monitoring exercise to ensure the Club's

- service standards are met.

- Support in-house training programs including planning, training materials preparation and

- training delivery.

- Prepare quality assurance reports.

- Assist and conduct mystery caller programs.

- Perform other ad-hoc tasks assigned by supervisors.

- Be able to work on shift including weekends and public holidays

ABOUT_YOU:

You should have:

- An undergraduate degree

- At least 2 years working experience in customer service field, exposure to quality assurance or

- staff training experience is an advantage

- Interests in interacting with people across diverse backgrounds

- Ability to multi-task, be self-motivated and flexible to adapt fast paced environment

- Excellent interpersonal, communication and presentation skills

- Excellent command of both written and spoken Chinese and English.

- Familiarity with MS Excel, PowerPoint and Chinese word processing.

TERMS_OF_EMPLOYMENT:

The level of appointment will be commensurate with qualifications and experience. One-year temporary employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

CLOSING_DATE:

Only shortlisted candidates will be notified.
Should We Build X New Product Or Feature?
Product execution framework.
Why Do You Want To Be A Product Manager?
Learn how can you become a product manager.
How To Deal With Clients
His course is gonna help you to manage your clients in a better way with some tips and tricks. Understand what kind of clients you have (or may find along the way) and behave accordingly! Learn to say no (and how) and use some persuasion techniques to interact with them.