Senior Owners Relationship Officer (Marketing & CRM) (10-Month Temporary)

The Hong Kong Jockey Club
Hong Kong
292 days ago

Owners Relationship Team is a dedicated team offers a wide range of services to horse owners who are the backbone of the racing industry, on both race days and non-race days. The team is responsible to assist horse owners in all ownership matters throughout their horse ownership journey. In order to build a stronger bonding between the Club and Owners, better CRM and a number of relationship building events will be organized in a racing season to maximize optimal result.


You will:

-assist to plan, coordinate and monitor the implementation of all online and offline marketing initiatives to support CRM objective

-prepare marketing and promotional materials for owners events and liaise with service providers

-provide onsite support for Owners events in Hong Kong and China and attend race day duties

-assist to plan and execute owner services improvement plan for new racing season

-identify service gaps and do benchmarking exercise against leading hospitality service providers

-handle horse owners' enquiries and work with other departments to tailor solutions for Owners


You should have:

-a degree in Marketing & PR or hospitality disciplines

-5 year or above working experience in VIP client servicing or marketing; Prior CRM experience will be a strong plus

-sound customer service mind set, strong in building rapport and trust with customers and co-workers

-excellent problem solving and communication skills

-ability to work under pressure and multi-tasks handling

-good command of English, Cantonese, and Mandarin in both verbal and written

-proficiency in MS Office; good knowledge in Adobe Illustrator will be an advantage

-flexibility in shift duty arrangements on weekends


The level of appointment will be commensurate with qualifications and experience. Ten-month temporary employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.


Only shortlisted candidates will be notified.
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