Account Manager, Partner Services

United Kingdom
118 days ago
About the job
Job descriptions
Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

And we're just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The Role

This is an 18-month fixed term opportunity to join the Commercial Partnerships Team within our New Businesses department. Reporting into the Head of UK Commercial Partnerships, you will be responsible for the day-to-day relationship management of a designated portfolio of strategic Deliveroo FMCG partners.

You will be involved in shaping the partnerships, and delivering against jointly agreed business objectives. You will be accountable for the health of the portfolio, and individual partners, ensuring that they each have the support they need to execute growth campaigns that will increase their performance on both their owned menu pages, and all channels on the Deliveroo platform.

Responsibilities include:
  • Monitoring and analysing the performance of partner specific KPIs, preparing and presenting partner performance review meetings with key stakeholders
  • Developing and managing long-term partnerships with key FMCG brands, specifically with heads of e-commerce/d-commerce, brand and marketing
  • Building and delivering insight during quarterly planning sessions and reviews in support of your partner. Provide insight and guidance on how to optimise and grow delivery as a channel.
  • Increasing revenue, health metrics and investment by consulting partners on best practice, through analysing and driving actions from performance data
  • Identifying opportunities to deepen and grow the relationship with key partners by involving and working cross-functionally with other internal Deliveroo teams
  • Managing menu optimization activities and onboarding Pick Up Points / E-commerce Stores
  • Working with marketing counterparts to design, execute and evaluate marketing campaigns that drive value for partners

  • You will have demonstrable experience in account management, campaign execution or similar, preferably within FMCG or a fast-growing company
  • You will be comfortable analysing large data sets, using this data to recommend actions for internal and external stakeholders
  • You will have a proven track-record in meeting and exceeding growth targets
  • You will be an ambitious self starter, with drive to make things happen independently and through collaboration
  • You will be an effective relationship-builder and have strong communication skills
  • You will be a creative negotiator and ideally have experience in cross-team stakeholder management
  • You will possess a good understanding of a P&L, and an interest in expanding on your knowledge on this subject

Employment details:

18 months fixed-term contract. Candidates must have a pre-existing right-to-work in the United Kingdom.
Skills required
Popular courses
Understanding Marketing Basics For Businesses
The biggest problem with marketing today is that it’s overwhelming. So many different strategies, tactics, and tools to try – with everybody screaming that their way is the best way, if not the only way to get results. That’s why in this episode I’m going to help you cut through the clutter and focus on 10 key marketing basics and fundamental principles you must know to succeed with marketing today.
How To Get Clients With Cold Emails
This is a crash course in writing cold emails that will convert into leads. I've made this course as simple and to the point as possible. No fluff, no marketing buzzwords to bog you down. Just 100% pure unadulterated actionable information for you to start using ASAP.
How To Become Smarter A Step By Step Guide To Improving Your Intelligence
The point of our course is to be able to apply concepts in a practical manner. I want you to walk away from each video with real, actionable skills - not just dull theory. With that being said, it's time for a short assignment: the intelligence checklist. This will help you internalize and better understand how the concepts you've learned in the last half hour apply to the real world.
Explore all courses

At Vanna we believe you should enjoy what you do and where you work. We provide unique insights into the culture, values and environment of companies and their opportunities as well as expert career advice.

The newsletter that does the job

Relevant advice, informative tips, job offers, company profiles and more...

You can unsubscribe whenever you want. We won’t bother you, promise.