Assistant Membership Business Process and Control Support Manager (1 year temporary contract)(Headquarters)

The Hong Kong Jockey Club
Hong Kong
115 days ago
About the job
Job descriptions

Our Catering Department manages one of the largest and most diverse hospitality operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Shatin Racecourses have numerous cater facilities used by Members, non-members and corporate organizations for a variety of functions.


- Conduct business process review / mapping for Membership Service and identify improvement areas to support the Club's Business Process Architecture;

- Propose operational KPIs / SLAs on revised process to track and monitor their effectiveness;

- Partner with the respective business stakeholders to drive a customer focused and continuous business process improvement culture through developing and maintaining of Business Process Flows and Standard Operating Procedures;

- Compile UAT scope as per the Business Process and Operating Procedures upon system solution changes, and final guard the UAT acceptance;

- Prepare proposals to management for IT department related business initiatives;

- Work as the focal contact point between various business units and IT department to attend user requests;

- Provide system training to business.


- Bachelor in Information Technology or equivalent;

- At least 5 years of experience in IT / Project Management / System Testing;

- Good stakeholder management skills;

- Fluent in both written and spoken English and Chinese;

- Immediate available is highly preferred.


The level of appointment will be commensurate with qualifications and experience.


Only shortlisted candidates will be notified
Skills required
Popular courses
Understanding Marketing Basics For Businesses
The biggest problem with marketing today is that it’s overwhelming. So many different strategies, tactics, and tools to try – with everybody screaming that their way is the best way, if not the only way to get results. That’s why in this episode I’m going to help you cut through the clutter and focus on 10 key marketing basics and fundamental principles you must know to succeed with marketing today.
How To Get Clients With Cold Emails
This is a crash course in writing cold emails that will convert into leads. I've made this course as simple and to the point as possible. No fluff, no marketing buzzwords to bog you down. Just 100% pure unadulterated actionable information for you to start using ASAP.
How To Become Smarter A Step By Step Guide To Improving Your Intelligence
The point of our course is to be able to apply concepts in a practical manner. I want you to walk away from each video with real, actionable skills - not just dull theory. With that being said, it's time for a short assignment: the intelligence checklist. This will help you internalize and better understand how the concepts you've learned in the last half hour apply to the real world.
Explore all courses

At Vanna we believe you should enjoy what you do and where you work. We provide unique insights into the culture, values and environment of companies and their opportunities as well as expert career advice.

The newsletter that does the job

Relevant advice, informative tips, job offers, company profiles and more...

You can unsubscribe whenever you want. We won’t bother you, promise.