Customer Care Representative (Quality Assurance and Training, Integrated Contact Centre)

The Hong Kong Jockey Club
Hong Kong
Permanent
35 days ago
About the job
Job descriptions
DEPARTMENT:

The Integrated Contact Centre in Betting Control and Customer Operations Department provides onestop-shop customer service to the Club's customers and general public .

JOB_DESCRIPTION:

You will:

- Evaluate operators' performance by conducting call monitoring exercise to ensure the Club's

- service standards are met.

- Support in-house training programs including planning, training materials preparation and

- training delivery.

- Prepare quality assurance reports.

- Assist and conduct mystery caller programs.

- Perform other ad-hoc tasks assigned by supervisors.

- Be able to work on shift including weekends and public holidays

ABOUT_YOU:

You should have:

- An undergraduate degree

- At least 2 years working experience in customer service field, exposure to quality assurance or

- staff training experience is an advantage

- Interests in interacting with people across diverse backgrounds

- Ability to multi-task, be self-motivated and flexible to adapt fast paced environment

- Excellent interpersonal, communication and presentation skills

- Excellent command of both written and spoken Chinese and English.

- Familiarity with MS Excel, PowerPoint and Chinese word processing.

TERMS_OF_EMPLOYMENT:

The level of appointment will be commensurate with qualifications and experience. One-year temporary employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

CLOSING_DATE:

Only shortlisted candidates will be notified.
Skills required
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